About the position
A specialist oncology practice dedicated to providing exceptional care and support to patients undergoing cancer treatment requires an experienced and highly organised Practice Manager to oversee the day-to-day operations of the medical practice. This role requires a detail-oriented individual who can effectively manage complex administrative processes, coordinate patient services, and ensure the smooth functioning of the practice in a fast-paced healthcare environment.
Minimum requirements for the role:
- Previous experience having worked within an oncology, specialist, acute or related medical healthcare environment is preferred for the role.
- A relevant tertiary qualification in Healthcare Administration or Practice Management or Business Administration or a related field is preferred but not essential.
- The Practice is also happy to consider a nurse who does not have Practice Management experience but would like the opportunity to do this role.
- Must be computer literate, with strong computer skills and experience using practice management systems.
- Previous experience working on Vericlaim is preferred but not essential.
- Strong understanding of medical practice administration and operational management.
- Experience liaising with medical aids and managing authorisation processes is pref.
- Excellent organisational, time management and administrative skills.
- Strong attention to detail and accuracy.
- Ability to prioritise effectively and manage multiple tasks simultaneously.
- Ability to work in a demanding, fast-paced, and pressurised environment.
- Demonstrated commitment to patient-centred service delivery.
The successful candidate will be responsible for:
- Effectively managing complex administrative processes, coordinating patient services, and ensuring the smooth functioning of the practice in a fast-paced healthcare environment.
- Coordinating and managing patient consultations, treatment schedules, follow-up appointments, patient communications and appointment reminders, while tracking patient requirements and progress and serving as a professional, compassionate point of contact for patients and their families throughout their treatment journey.
- Ensuring all patient records, documentation, and correspondence are maintained accurately and confidentially, and implementing and maintaining practice policies and procedures.
- Utilising the Vericlaim system for account management and claims administration, including monitoring payments, tracking claim statuses, and assisting with account reconciliations as required.
- Liaise with medical aids regarding authorisations, approvals, claims, and related administration.
- Follow up on outstanding authorisations and ensure all required documentation is submitted accurately and timeously.
- Resolve medical aid queries and facilitate effective communication between all relevant stakeholders.
- Monitor inventory levels and maintain sufficient stock of medical and office supplies.
- Liaise with suppliers and place orders as required, track deliveries, and ensure stock is received, recorded, and stored appropriately.
- Supervise and coordinate administrative staff and perform staff scheduling and operational planning.
Salary package, including benefits, is highly negotiable depending on experience gained.
Desired Skills:
- Pretoria
- Oncology
- Practice Manager
- Medical
