On-Site Support Engineer

About the position

We are looking for an experienced On-Site Support Engineer to provide daily technical support, maintain network infrastructure, manage documentation, and liaise with third-party vendors. The ideal candidate will ensure smooth operation of IT systems while delivering exceptional customer service.

Responsibilities:

• Provide on-site and remote technical support to end-users
• Troubleshoot and resolve hardware, software, and network issues
• Maintain network infrastructure including switches, routers, firewalls, and wireless access points
• Manage documentation: system configurations, network diagrams, and user manuals
• Coordinate with third-party vendors for hardware repairs and software updates
• Ensure compliance with IT policies, procedures, and security standards
• Participate in IT projects, upgrades, and software deployments
• Monitor backups and disaster recovery procedures
• After-hours standby on a rotation schedule

Requirements:

• Minimum 3 years in a similar technical support role, preferably in an enterprise environment
• Degree or diploma in Computer Science, IT, or related field preferred
• Relevant IT certifications such as CompTIA A+, Network+, MCSE, CCNA, or equivalent highly desirable
• Hands-on experience with Windows Server, client OS, Microsoft Exchange, Active Directory, and Microsoft 365
• Strong troubleshooting skills across hardware, software, and network systems
• Knowledge of networking concepts: TCP/IP, DNS, DHCP, VPN, VLANs, and wireless networking
• Excellent English communication and customer service skills
• Ability to work independently and as part of a team
• Valid driver’s license and reliable transport

How To Apply:

• Contact Hire Resolve today for your next career-changing move
• Our client is offering a highly competitive salary for this role based on experience.
• Send your CV to: [Email Address Removed].com or connect with Mischa Bornman via LinkedIn.
• Alternatively, you can also contact me directly at Hire Resolve [Email Address Removed]
• We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Desired Skills:

• On-Site Support Engineer
• On-Site Support Engineer
• On-Site Support Engineer