About the position
Package & Remuneration
JOB DESCRIPTION
Key Responsibilities:
- Maintains the Omni product catalogue ensuring that all relevant product information is accurate and up to date (grouping, naming, descriptions, attributes, images & websites taxonomy)
- Actively monitors stock levels on the websites and in the fulfilment centres, and works with the relevant teams to ensure that stock allocations and availability are optimised (deactivate old & damaged stock)
- Liaises with the Omni photo studio and relevant merchandise teams to manage the Omni image process effectively so that all required images are received and processed timeously
- Displays attention to detail and performs regular quality assessments of the websites to ensure it meets its objectives, without errors & omissions
- Conduct site audits and continued site maintenance to deliver a seamless customer experience - Ensure products, prices, promos, banners, offer blocks are all 100% correct and that the product is easily shopped - delivering the smoothest customer journey.
- Responsible for all processes, analysis, activities, and reporting required to drive online availability through daily/weekly stock control.
- Effectively manages and drives projects (either identified by yourself or briefed by the business) from start to finish within allocated deadlines
- Liaises with relevant internal parties to ensure product content requirements and deadlines are met
- Coordinates with OTM to research & recommendations on more innovative ways of operating
- Proposes practical solutions to challenges faced within projects
- Maintains high levels of internal service
- Takes responsibility within the department to professionally manage all external customer service queries until the query is resolved and closed to the customer's satisfaction
- Ensures customer service tickets are actively managed and resolved timeously Continuously seeks ways of improving levels of service
- Ensures the brand image / identity is maintained during all interactions with internal & external customers
- Offers alternate solutions to challenges faced when assisting customer services teams
- Performs a key role in contributing to the online revenue targets of the brand in such a way that these meets/exceed targets as set each year
- Collaborate with cross-functional teams, including merchandising and marketing coordinators, to brief campaigns, considering both current and past performance.
Qualifications and Experience:
- Business degree or related diploma
- 1-2 years working experience in eCommerce retail
- High degree of numeracy and analytical skills, detailed, systematic and strategic approach to work
- Allocations experience beneficial
- Computer literacy and some experience of website CMS, POS and planning systems
Skills:
- Comfortable with the use of and ability to learn new digital technologies
- Ability to understand web analytics, tracking and reporting
- Strong potential for business acumen and merchant thinking
- Analytical / numeracy skills
- Good organizational and interpersonal skills
- Excellent communication skills & ability to work in a team
- Desire to develop a career in omni-channel retail or ecommerce
Behaviours:
- Effectively considers the diverse needs of various stakeholders
- Applies market and business insights to drive organisational objectives
- Conveys information and communicates ideas in a clear, concise and impactful manner
- Understands, anticipates, and meets the needs and expectations of customers
- Takes accountability and ensures others are held to account on agreed upon performance targets
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Leverages new technology to enhance productivity, improve problem solving, and support business growth
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity
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ABOUT US
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.
We're the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?
ABOUT THE TEAM
Shape the Future of Fashion with The FIX!
Join The FIX and be at the forefront of fashion innovation. We're dedicated to delivering the latest trends and we need passionate individuals to help us stay ahead. If you're excited about fashion and want to make a real impact in a dynamic fast-paced environment, The FIX is the perfect place for you to thrive & innovate!
