About the position
The Office Manager is responsible for overseeing the daily administrative and operational functions of the
office to ensure a well-organised, efficient, and professional working environment. The role serves as a
key coordination point between departments, service providers, and management while ensuring that
employees, visitors, and clients experience a well-managed and professional workplace
Key Responsibilities:
Office Operations Management
- Oversee the day-to-day administrative and operational activities of the office.
- Ensure the office environment is professional, organised, and operating efficiently at all times.
- Maintain office systems, procedures, and administrative processes to improve efficiency and service delivery.
- Manage the reception function and ensure professional front-office service delivery.
Facilities and Office Administration
- Ensure the office premises are properly maintained and always present a professional image.
- Coordinate office maintenance, cleaning services, security, and general facility management.
- Manage procurement of office supplies, stationery, kitchen supplies, and cleaning materials.
- Monitor supplier performance and liaise with vendors and service providers where required.
People & Team Coordination
- Supervise reception and office support staff.
- Support HR and IT with onboarding logistics to ensure new employees are properly welcomed, seated, and equipped.
- Assist in coordinating employee engagement activities and internal office initiatives.
Visitor & Client Experience
- Ensure visitors and clients are welcomed professionally and directed appropriately.
- Oversee reception processes including calls, visitors, and general front-office administration.
- Ensure accurate information is provided to visitors and callers regarding company services.
Administration & Executive Support
- Provide administrative support to Senior Management when required.
- Handle administrative queries and requests from internal stakeholders.
- Assist with travel arrangements, meeting logistics, and executive support coordination.
Compliance & Professional Conduct
- Maintain confidentiality and professionalism in all interactions.
- Ensure office policies, procedures, and administrative standards are upheld.
- Address queries, resolve issues where possible, and escalate matters appropriately.
Required Qualifications & Experience:
- Grade 12 (Matric)
- A tertiary qualification in Business Administration, Office Management, or a related field is advantageous
- Minimum of 8+ years’ experience in an Office Administration, Office Manager, or similar role
- Strong experience managing office operations and administration
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to manage multiple priorities in a fast-paced environment
Key Competencies & Skills:
- Strong administrative and organisational ability
- Excellent communication (written, verbal, and interpersonal)
- Strong leadership and coordination skills
- High level of professionalism and confidentiality
- Attention to detail and problem-solving ability
- Ability to manage competing priorities
- Strong stakeholder management skills
- Ability to work independently and take initiative
- Ability to build trust across all levels of the organisation
- Emotional maturity and integrity
Desired Skills:
- Office Administration
- Office Manager
- office operations
- Facilities and Office Administration
- onboarding
- Compliance
