Non-Motor Claims Consultant

About the position

Upper Highway - A reputable short-term insurance brokerage is seeking a Non-Motor Claims Consultant to join its professional team. This role offers the opportunity to manage and resolve non-motor insurance claims efficiently while ensuring exceptional client service and compliance with company and regulatory standards.
The Non-Motor Claims Consultant will be responsible for overseeing and processing non-motor insurance claims from initiation to resolution.
The successful candidate will assess claim validity, manage documentation, liaise with relevant stakeholders, and ensure that all claims are handled accurately, efficiently, and in accordance with company policies and regulatory requirements.

Key Responsibilities

• Manage and process non-motor insurance claims from start to completion.
• Serve as the primary contact for clients, providing updates and addressing queries.
• Collect, verify, and maintain all relevant claim documentation.
• Assess claims to determine validity, coverage, and appropriate settlement amounts.
• Liaise with assessors, insurers, and other stakeholders to facilitate timely claim resolution.
• Ensure claims comply with policy terms, company procedures, and regulatory standards.
• Collaborate with internal teams to ensure effective communication and workflow.
• Deliver high-quality service and maintain strong client relationships.
• Identify and escalate potential risks or discrepancies promptly.
• Contribute to process improvements in claims management.

Key Attributes

• Exceptional attention to detail and accuracy.
• Proactive and solutions-driven approach.
• Strong client service orientation.
• Excellent communication and negotiation skills.
• Collaborative team player.

Requirements

• Matric (Grade 12) or equivalent qualification.
• Relevant insurance certifications (e.g., NQF Level 4, RE5) are advantageous.
• 2–5 years of experience in short-term insurance claims, preferably non-motor.
• Strong analytical, decision-making, and problem-solving skills.
• Comprehensive understanding of short-term insurance products and claims processes.

Remuneration
Market-related salary based on experience.

Only shortlisted candidates will be contacted

Desired Skills:

• Driver's License & Own Vehicle
• Claims Consultant
• Commercial Claims
• Personal Claims