Non-Motor Call Centre Claims Administrator

About the position

Join our team as a Non-Motor Call Centre Claims Administrator in Gauteng.
Job Title:
Non-Motor Call Centre Claims Administrator

Reporting to:
Claims Manager

Seniority Level:
Entry Level (up to 2 yrs exp)

Duties and Responsibilities:
After Hour call assistance
Validation of claims in line with Company guidelines and Standard Operating Procedures
Appointment of necessary providers
Follow ups & Feedback as per the Service level agreement
Managing open / outstanding claims
Authorisations / settlement of claims
Rejection of claims
Processing of payments
Assisting clients and brokers over the phone / email with claims and queries
Complaints Handling and resolution
Liaising with Service Providers
Liaising with Brokers and clients


Required Qualifications:
Certificates/Certification:

RE 5, FETC In Short Term Insurance NQF 4

Skills:
At least 1 year’s work experience within an office administrative capacity where customer service forms an
intrinsic part of the role
Work experience within a licensed insurer – highly advantageous
Effective time management skills required: the ability to function and perform well in a fast-paced
environment
Effective administrative skills required
Effective Communication and interpersonal skills
Strong organisation skills
Solutions oriented
High attention to detail
Proactive/ability to use own Initiative


If you meet the above requirements and are ready for a new challenge, we would love to hear from you. Apply now!

Desired Skills:

• RE 5
• FETC in Short Term Insurance
• Matric