About the position
Job title:NOCdesk Operator (Pretoria) Are you ready to take your career to the next level in the dynamic world of technology? Join our team as an IT Operations Specialist and be part of a cutting-edge organization that values innovation, teamwork, and excellence. Key Responsibilities: Qualifications and Minimum Requirements:
- 24/7 proactive monitoring and support of the live and staging infrastructure.
- Investigate and react to any live issues that might arise.
- Act as an escalation point for issues flagged by customer support.
- Partake in the design and implementation of new setups.
- Handle service requests, incidents, problems, and change requests, using ITIL best practice.
- Assist in process improvement and automation.
- Troubleshooting on a daily basis.
- Senior Certificate (essential).
- Minimum of 3 years' experience in technical support and monitoring.
- All-rounder, with very good IT knowledge and expertise in Linux technologies.
- Excellent communication skills, capable of delivering information to both technical and non-technical personnel.
- Ability to work autonomously and in a team environment.
- Good problem-solving skills.
- Excellent attention to detail and organizational skills
- Competencies in Microsoft Office Suite - Intermediate Level or higher - Excel proficiency is important.
- Remedy & Team Support experience.
- Polite and compassionate without lacking confidence.
- Strong interpersonal skills (with clients, suppliers, and team members), good relationship-building characteristics.
- Good communication skills.
- Deadline-driven.
- Accurate and attention to detail.
- Able to multi-task.
- Organized.
- Honest and reliable.
- Analytical.
- Punctual.
- Perform well under pressure.
- Solution-Driven.
Desired Skills:
- Attention to detail
- Problem solving
- Communication skills
- Work well under pressure
About The Employer:
Based in South Africa, our company has been at the forefront of ICT system integration and services since 1997, with roots in Bloemfontein and now headquartered in Pretoria. We prioritize innovation and collaboration to bring digital solutions to life, tailored to our customers' needs and aspirations across Africa. Our journey from humble beginnings to becoming a national provider reflects our commitment to empowering businesses through cutting-edge technology and reliable maintenance services.
