NOC Engineer Tier 1 x 2
Recru-it
- R Undisclosed
- Permanent Intermediate position
-
South Africa
- Posted 08 Apr 2026 by Recru-it
- Expires in 29 days
-
Job 2636750 - Ref PE011557
About the position
2 to 3 years experience
CCNA and ITIL certifications a must
African Male and Coloured Male only
Shift Work
Job Purpose.
- Responsible for ensuring stability of the network and optimal customer satisfaction.
Key Performance Areas
- Customer Communication 30%
- Incident Logging 20%
- Incident Handling 20%
- Trouble shooting 20%
- Teamwork 10%
Competency Requirements for Position
Knowledge
- Knowledge of networks in the telecommunications industry (Cisco WANs / LAN)
- Knowledge of customer service principles
- Knowledge of effective customer engagement
Skills
- Strong written and verbal communication skills in English
- Understanding of network design
- Analytical thinker
- Customer Centricity
Behavioral
- Customer Responsiveness
- Results driven
- Problem solving
- Attention to detail
- Stress tolerance
- Resilience
- Proactivity
- Resilience
Minimum Qualifications:
Other requirements
- Must be willing to work weekend shifts monthly
- Must be willing to work flexible shifts
- Must be willing to work night shift
- Must have own transport
Job Grade:
Key Stakeholder Relationships
Internal
- Sales
- Projects
- Ops
- Quality Assurance
- Carrier Relations
External
Key Performance Areas & Indicators
Customer Communication
- Deal with Customers, either telephonically or via email, in a courteous, efficient and prompt manner. - Positive feedback from customers - Emails attended to before end of shift
- Priortise Customer Centricity and utilize empathy in all communications.- Phones answered within 3 rings
- All emails to be written in appropriate business language - Professional company image
- Ensure “active” listening at all times when dealing with Customers - Accurate, clear understanding of the issue
Incident Logging
- Capture detailed, accurate information of the incident, either telephonically or via email - Ticket raised within 15 minutes of receiving the call or email
Incident Handling
- Adhere to Standard Operating Procedures - Ensure compliance with ISO standards
- Follow up on all assigned tickets and ensure Customers are updated hourly - Timely and accurate feedback
- Escalate outstanding incidents to suppliers or senior engineers for resolution - Incidents to be resolved with the relevant SLA
- Adhere to daily standards regarding the closing of tickets - Minimum of 10 tickets closed daily
Troubleshooting
- Diagnose the problem, identify the root cause and resolve the issue as quickly as possible - Adhere to Standard Operating Procedure
Teamwork
- Work with colleagues to achieve overall team goals - Demonstrate willingness to assist others
- Highlight problems and work with team to find solutions - Suggest solutions instead of problems
- Take personal ownership of problems with full accountability. - Go the extra mile for the Customer
2 to 3 years experience
CCNA and ITIL certifications a must
African Male and Coloured Male only
Shift Work
Job Purpose.
- Responsible for ensuring stability of the network and optimal customer satisfaction.
Key Performance Areas
- Customer Communication 30%
- Incident Logging 20%
- Incident Handling 20%
- Trouble shooting 20%
- Teamwork 10%
Competency Requirements for Position
Knowledge
- Knowledge of networks in the telecommunications industry (Cisco WANs / LAN)
- Knowledge of customer service principles
- Knowledge of effective customer engagement
Skills
- Strong written and verbal communication skills in English
- Understanding of network design
- Analytical thinker
- Customer Centricity
Behavioral
- Customer Responsiveness
- Results driven
- Problem solving
- Attention to detail
- Stress tolerance
- Resilience
- Proactivity
- Resilience
Minimum Qualifications:
Other requirements
- Must be willing to work weekend shifts monthly
- Must be willing to work flexible shifts
- Must be willing to work night shift
- Must have own transport
Job Grade:
Key Stakeholder Relationships
Internal
- Sales
- Projects
- Ops
- Quality Assurance
- Carrier Relations
External
Key Performance Areas & Indicators
Customer Communication
- Deal with Customers, either telephonically or via email, in a courteous, efficient and prompt manner. - Positive feedback from customers - Emails attended to before end of shift
- Priortise Customer Centricity and utilize empathy in all communications.- Phones answered within 3 rings
- All emails to be written in appropriate business language - Professional company image
- Ensure “active” listening at all times when dealing with Customers - Accurate, clear understanding of the issue
Incident Logging
- Capture detailed, accurate information of the incident, either telephonically or via email - Ticket raised within 15 minutes of receiving the call or email
Incident Handling
- Adhere to Standard Operating Procedures - Ensure compliance with ISO standards
- Follow up on all assigned tickets and ensure Customers are updated hourly - Timely and accurate feedback
- Escalate outstanding incidents to suppliers or senior engineers for resolution - Incidents to be resolved with the relevant SLA
- Adhere to daily standards regarding the closing of tickets - Minimum of 10 tickets closed daily
Troubleshooting
- Diagnose the problem, identify the root cause and resolve the issue as quickly as possible - Adhere to Standard Operating Procedure
Teamwork
- Work with colleagues to achieve overall team goals - Demonstrate willingness to assist others
- Highlight problems and work with team to find solutions - Suggest solutions instead of problems
- Take personal ownership of problems with full accountability. - Go the extra mile for the Customer
Desired Skills:
- NOC Eng 2 to 3 yrs exp
- valid CCNA and ITIL
- Shifts
- telecoms industry
- African Male and Coloured Male only
Recru-it
About the agency
Recruit IT Recruitment
IT Recruitment and Talent Sourcing Specialists
Offices in Cape Town and Port Elizabeth as well as Consultants working remotely across the country
Telephone number 087 805 8536
www.recru-it.co.za
>recru-it*
COMPANY PROFILE
Certified at a
BEE Procurement Recognition Level of 110%
>Introduction*
>recru-it*was established in August 2005 & specializes in and focuses on the full spectrum of positions within the IT and other sectors. We focus our approach on delivering a superior service to both our client and candidate, in all portfolios and phases throughout the Recruitment process, supporting real transformation within the IT Industry and other sectors through ethical and transparent business practices
>Value added services*
• Advertising Client Roles
• Screening Applications
• CV searches
• Head Hunting Candidates
• CV Selection
• Labour Broking
• Pay structure advice for client & candidate >Additional services on request*
• Personal Reference checks
• Credit checks
• Criminal checks
• ID checks
• Academic checks
• Qualification checks
>Placements portfolio*
• Software Engineering & Development
• I.T. Solution Sales and Strategic Sales
• Sales & marketing
• Finance and Insurance
• HR
• Engineering
• Administration / Office Management
• Healthcare
• FMCG
• Warehousing / Logistics
• Telecommunications
• Training and Development
• Executive and senior level placements
• ERP & CRM Consultants
• Project Management & Administration
• I.T Executive Management
• Business Analysis
• Business Intelligence
• Consulting
• Network Engineering
• Support
• Testing
• Product Support Specialists
>Operational structure *
>recru-it*uses a flat open structure in our approach
Each consultant takes personal ownership for each client request. The consultants are account managers with their respective clients ensuring professional and personal interaction at all times.
Our team supports each other in an interactive, transparent manner to deliver highest quality candidates on each specification, thus ensuring a fast and effective turnaround time to fulfill your every labour requirement.
>recru-it*was established in August 2005.
Carbon foot print
We practice a 90% paperless environment as most of our duties are internet and electronic.
>BEE Profile*
>recru-it*is owned by 2 individuals with 8 additional staff members
• 50 % of the business is owned by a black person.
• 50% of the business is women owned.
>recru-it*has been officially & precisely rated according to our company structure.
• We have been certified at a BEE Procurement Recognition Level of 110%.
• Enterprise development – on site as well as external training courses for staff ensuring continuous skill improvement.
• Corporate Social Investment – we do not have a formal CSI policy, but we do annual donations.
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