About the position
To assist he New Business managers and sales Consultant with various day to day sales controls and functions.
Key Accountabilities:
- Assisting with completing client vendor/tender documents.
- Distribution of incoming leads based on sales consultant's allocated areas/ lead value.
- Assisting with walking clients that comes into the showroom.
- Following up continuously with the New Business on missing information, customer contacts, and contact details to ensure the system is up to date at all times.
- Creating/maintaining client folders for all clients for all account managers.
- Making current database to verify customer information is correct and add in any required missing information.
- Making up of fabric swatches.
- Manage all sales enquiries under R50 000 from inception to completion.
- Day-to-day assistant to New Business Manager and Sales Consultants - This will include: Drawing up of quotations, any reasonable requests.
- Running of weekly/monthly reports for the New Business Department.
- After sales follow ups on fittings relating to customer satisfaction and care.
- Ensure that all customers' contracts are up to date, this will include new updated pricelist and fabrics.
- Customer Contract Control sheet - Managing customers contract requirements/Fabrics/ Styles/Contract Renewals/Contract control.
- Cutting and labelling the fabrics for the contract.
- Check style, fabric, and ranges on B2B system.
- Meeting Crystal reports for Account Manager.
- Liaise with customers with regards to orders, order related queries and deliveries.
- Ensure all orders are neatly filed and delivered to admin before customer allocated cut off.
- Ensure fittings are done with allocated fit team, as per clients approved quotation and signed off folder.
- Assist fitting when required.
- Attend to any ad hoc duties as required.
- Assisting the sales divisions with presentations to new and existing clients as and when required.
- Coordinating of client fitting.
- Attending meetings.
- Client Liaison.
- Doing an actual corporate clothing range fitting.
- Check all captured orders are correct and signed off order sheet before cut off.
- Travelling away from home for business purposes.
- Sorting of clothing range in size and style order.
- Data capturing.
- Supervising and training of consultants.
- Typing up minutes of our weekly sales/new business meeting.
- Assist New Business with customer visits.
- Updating of the customer visit schedule.
- Assist New Business with day to day customer enquiries, feedback and queries.
Performance Indicators:
- Customer Service excellence and satisfaction.
- Relationship building.
- Time Management.
- Task and deadline orientated.
- Administrative, organized and meticulous.
- Decision making.
- Problem solving.
- Negotiation.
- Data Capturing
- Computer Literate (Excel, Word, Internet, Email)
- Organizational Skills
- Telephone Skills (Dealing with client enquiries.
Capability Profile:
- Integrity - Job requires being honest and ethical.
- Consistency - Job requires being constant at all times, always keep to your word and ensure that promises are kept.
- Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
- Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Initiative - Job requires a willingness to take on responsibilities and challenges.
Desired Skills:
- Driver's license. Have your own car.
- New Business Sales
- Customer Service excellence and satisfaction.
- Relationship building.
- Strategic decision making.
- Task and deadline orientated.
- Decision making.
- Problem solving.
- Negotiation.
- Computer literate.
Desired Work Experience:
Desired Qualification Level:
About The Employer:
Textile Manufacturing
