About the position
We are seeking skilled Network Operations Shift Managers to join a forward-thinking company. Do you thrive in fast-paced environments, coordinating teams to ensure seamless operations around the clock? If so, we have an exciting opportunity for you to join a leading team as a Network Operations Shift Manager!
Please note this is a 12-MONTH contract.
Your role will be responsible for managing network operations 24/7/365, coordinating shift workers, including site monitoring, corrective intervention tickets, and Tier 2 network operations support requirements, including escalation management.
- Background in overseeing network infrastructure.
- 3-5 years’ experience in coordinating shifts, managing resources effectively, and optimizing workforce schedules.
- Substantial technical expertise in network operations, including hands-on experience with network monitoring tools and technologies.
Additional experience required:
- Vendor daily performance and deliverables.
- Power availability SLA management.
- Alarm visibility.
- MTTR, MTTD, TTR management.
- NOC systems uptime.
- Take accountability for 24/7 monitoring of the network infrastructure to identify and address potential issues promptly.
- Manage and coordinate shift workers effectively to ensure continuous coverage.
- Accountable for scheduling and optimizing resources during various shifts.
- Responsible for handling corrective intervention tickets, diagnosing network problems, and implementing solutions to minimize downtime.
- Take accountability for providing Tier 2 network operations support, and resolving complex technical issues within the defined service level agreements.
- Manage escalations efficiently, ensuring proper documentation and communication with relevant stakeholders.
- Accountable for coordinating with higher-tier support and external vendors when necessary.
- Provide regular performance reports on network operations, highlighting key metrics, incidents, and resolutions.
- Accountable for maintaining accurate and up-to-date records of network activities.
Core competencies, knowledge, and experience:
- Ability to effectively coordinate shift workers, ensuring seamless transition and coverage.
- Familiarity with scheduling and managing resources for round-the-clock network monitoring.
- Expertise in site monitoring, understanding the key performance indicators, and responding to potential issues proactively.
- Knowledge and skills in handling corrective intervention tickets promptly to address network disruptions.
- Ability to troubleshoot and resolve network issues efficiently.
- Proficiency in providing Tier 2 network operations support, including resolving complex technical issues.
- Understanding of network protocols, technologies, and configurations.
- Competence in managing escalations, ensuring timely communication and resolution of critical network incidents.
- Ability to collaborate with higher-tier support teams and external vendors.
- Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.
Desired Skills:
- Systems Analysis
- Complex Problem Solving
- Programming/configuration
- Critical Thinking
- Time Management
