About the position
My client based in Bryanston is currently looking for a Network Operations Shift Manager to join their team on a contract basis.
IT / FINANCE
Responsibilities
- Oversee 24/7/365 monitoring of tower power systems, passive infrastructure and environmental alarms.
- Monitor, identify, investigate and escalate outages, theft incidents, generator faults and power failures.
- Lead P1/P2 incident responses and act as Incident Commander during major service-impacting incidents.
- Ensure accurate incident logging, ticket creation, prioritisation and escalation in line with SLA requirements.
- Provide Tier 2 technical support and diagnose escalated power and infrastructure-related issues.
- Coordinate shift teams, including shift planning, rosters, leave schedules and resource allocation.
- Ensure effective shift handovers and clear communication of outstanding incidents and operational issues.
- Work closely with field teams, energy service partners, TowerCo's and vendors to ensure timely incident resolution.
- Manage stakeholder communication during incidents, including MNO customers and internal teams.
- Ensure compliance with NOC standard operating procedures (SOPs), change controls, maintenance windows and site access protocols.
- Prepare shift performance reports covering outages, MTTR trends, SLA risks and operational performance.
- Maintain accurate, complete and audit-ready incident records and documentation.
- Identify recurring incidents and recommend improvements to reduce downtime and improve service availability.
Qualifications & Experience
- 3-5 years' experience in NOC operations, preferably within a TowerCo or telecommunications environment.
- Experience coordinating shifts and operational teams in a 24/7/365 operational environment.
- Relevant qualification in Engineering, IT, Telecommunications or Operations.
- Strong technical background in network operations, power systems and infrastructure monitoring.
- Experience with hybrid power systems, including solar PV, BESS, diesel generators (DG), grid power, ATS/AMF, rectifiers and -48V systems.
- Good understanding of tower passive infrastructure, including towers, shelters, cooling and security systems.
- Experience using monitoring systems, OSS, telemetry dashboards and SNMP tools.
- Experience managing incidents, escalations and service restoration within SLA requirements.
- Experience working with TowerCo's, energy service companies (ESCo's), vendors and field operations teams.
- ITIL certification or training will be advantageous.
Competencies
- Strong technical knowledge of telecommunications infrastructure, tower operations and hybrid power systems.
- Excellent incident management, troubleshooting and problem-solving skills.
- Strong leadership and team coordination abilities.
- Ability to make quick and effective decisions under pressure.
- Excellent organisational and time-management skills.
- Strong communication and stakeholder management skills.
- High emotional intelligence and conflict management skills.
- Ability to manage multiple priorities in a fast-paced, 24/7 operational environment.
- Customer-focused approach with a strong commitment to service availability and SLA compliance.
- Strong attention to detail, reporting and documentation skills.
- Ability to work effectively with internal teams, customers, service providers and external vendors.
If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review
Desired Skills:
- Network operations
- Management Network Capacity
- ISP
- JNCIE
- QoS
