About the position
Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a Network Customer Relationship Manager to join their growing team.
This role is responsible for managing and expanding relationships with digital & banking payment networks to enhance service delivery, optimise transaction performance, and support business growth.
The ideal candidate is a strategic thinker with strong relationship management, problem-solving, and analytical skills. They will take ownership of a portfolio of digital and banking networks, ensuring effective servicing, retention, and expansion while driving innovation and growth opportunities.
Role responsibilities:
- Manage and grow relationships with digital and banking payment networks to increase transaction volumes.
- Develop and implement sales strategies in collaboration with payment networks to meet business objectives.
- Support onboarding of new payment networks, working with Operations,
- Finance, and IT on contracts, fees, and integrations.
- Ensure successful delivery of new and existing solutions, addressing queries and technical requirements.
- Monitor performance and forecast sales volumes using data analytics to inform business decisions.
- Identify market trends and competitor activity to refine business strategies.
- Drive strategic partnerships, representing Pay@ at industry events, expos, and networking opportunities.
- Support marketing initiatives, collaborating on campaigns, collateral, and promotional activities at payment networks.
- Expand payment network relationships across Africa, identifying opportunities for growth.
- Track and report on business development progress, including transaction performance, market insights, and solution effectiveness.
Minimum qualifications, skills, and experience:
- Relevant tertiary qualification.
- 5-8 years’ experience in customer service, fintech, banking and payments industry
- Experience in business development and scaling initiatives.
- Strong understanding of the digital environment as well as product development and product management.
- Proficiency in MS Office and data analytics tools.
- Valid driver's license and the ability to travel.
- Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.
- Clear criminal, fraud, and credit record
General:
- We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
- Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
- Applicants must have the legal right to work in South Africa at the time of application.
- Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
- Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
- By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.
Desired Skills:
- Account Management
- Analytics
- Banking
- Business Development
- Client Relations
- Contracts
- Customer Relations
