About the position
National Compliance/Retail Operations Manager
Salary: R50,000 - R80,000 per month
Are you ready to take the lead in a nationally recognised, design-driven retail environment where innovation, excellence, and integrity are not just values - they're the standard?
We are looking for a dynamic and strategic National Compliance and Retail Operations Manager to oversee full-spectrum compliance and streamline retail operations across a network of high-end stores. This role is ideal for a hands-on leader who can translate legislation into action and operational complexity into clarity - all while ensuring the customer experience remains nothing short of exceptional.
Job duties:
Compliance & Legal Oversight
- Develop and enforce company-wide compliance policies and procedures.
- Conduct rigorous audits across stores to ensure full adherence to legal, financial, and operational regulations.
- Stay ahead of industry-specific legislation and regulatory updates.
- Lead training initiatives to embed a culture of compliance and ethical best practices.
- Investigate incidents, advise on disciplinary procedures, and reinforce accountability.
Retail Operations Excellence
- Maintain and enhance Standard Operating Procedures (SOPs) to ensure consistency and efficiency.
- Partner with store managers to resolve daily operational challenges and manage staffing and budgets.
- Oversee stock controls, damages, shortages, and loss-prevention strategies.
- Provide HR support relating to recruitment, scheduling, and training.
Systems & Technology Leadership
- Oversee the performance and integrity of retail POS systems across the store network.
- Collaborate with system teams on upgrades, testing, and tech improvements.
Sales & Financial Insight
- Support stores with sales functions and strategic financial planning.
- Monitor sales performance and drive improvements through data-driven insights.
- Manage lease agreements and cost controls in line with company forecasts.
Projects & New Developments
- Drive retail projects such as store revamps, openings, repairs, and compliance upgrades.
Team & People Management
- Inspire and lead a national team of retail managers and brand ambassadors.
- Uphold a culture of performance, professionalism, and accountability.
- Support with internal communication and conflict resolution where required.
Customer Experience & Campaign Compliance
- Assist stores with escalated customer issues, ensuring timely and effective resolutions.
- Coordinate with marketing to ensure campaigns are POS-ready and compliant with brand and legal standards.
Reporting & Communication
- Provide senior leadership with regular reporting on compliance, operational KPIs, and investigations.
- Communicate policy updates, campaign guidelines, and procedural changes across all departments.
Requirements:
- Relevant tertiary qualification preferred (Business, Retail Management, Finance or similar)
- At least 7 years in a senior compliance or retail operations role.
- Experience with managing audits, stock control, HR processes, and national store oversight.
- Proven success in improving operational workflows in a high-end retail environment.
Skills & Competencies:
- Advanced knowledge in retail operations, compliance, and HSE protocols.
- Strong leadership and people management skills.
- Excellent communication and reporting abilities.
- Comfortable navigating POS systems and retail software.
- Confident problem-solver with a hands-on, solutions-first mindset.
Desired Skills:
- retail operations management
- operational efficiency
- compliance
- retail operations
Desired Work Experience:
- 5 to 10 years Retail
- 5 to 10 years Senior Management
About The Employer:
This is more than a role - it's an opportunity to lead a prestigious national retail footprint at the intersection of art, innovation, and operational excellence. If you're ready to bring your expertise to a brand that values creativity, ethics, and customer engagement, we invite you to apply and elevate your career.
