About the position
DUTIES:
Administrative Duties
- Consolidate reports from RPM's and QAs to track performance of internal audits conducted.
- Track external audits scores and client evaluations
- Track corrective action by branches
- Check PowerBi reports daily, weekly monthly and feedback / assist branches where necessary.
- Provide feedback on actions to be taken to CNPM by exception
- ERS report
- KPI report
- Recommendations and Tasks
- Catch-up Services
- Follow-up services / Infestation
- Client levels
- Pest Scan Discrepancies
- Check and audit Portal bi-annually to ensure all HACCP clients are correctly loaded and audit ready.
- Liaise with branches, RPM's and marketing on new marketing collateral and documentation required for servicing (e.g. date stickers)
Support & Training
- Provide training on Portal, PowerBi reports, HACCP files and touting to new Service Coordinators and Service Managers
- Assist in Planning monthly pest control training at Head office for sales Consultants and Service Managers
- Assist Sales Consultants with pest knowledge and pest product information.
- Support tender's department with surveys and information relevant to the tender Scope of Work.
- Support branch with Site Plans and IPM files.
- Track the PCO and Intern training is conducted and related Assessment scores
- Drive RPM sales support to the consultants and consolidate target lists
- Assist branches to drive leads by PCO's, together with feedback for inclusion in the monthly newsletter
Operations
- Review and assist with pest control routing for the branches together with OT department
- Assist branches Complete Quarterly Productivity exercise to ensure correct resources and vehicles)
- Review stock movement in branches and flag branches with exceptional consumption.
- Ensure PCO's have necessary tools to perform their duties by reviewing the Tools and Equipment reports
- Check and drive compliance of scanning services on handheld
- Assist with managing contract roll outs
Performance
- Must be willing to travel.
- Carry out all reasonable tasks other than what is stated above
3 YearsService, Admin or Operations management experience
3-Day Structural pest control skills course with Pest Control Industries Training Academy (PCITA). (Advantageous)
Registered PCO Certificate (Advantageous)
Desired Skills:
- Good command of English
- Excellent communication skills
- Good physical health
- team player
- Organizational Skills
- Proficient in Microsoft office
- Service orientated Self Starter
- Pest Control
- Training & Development
- HACCP
- Stock Control
- Reporting
Desired Work Experience:
Desired Qualification Level:
About The Employer:
Our client, a leader in the service industry based on the East Rand, is seeking a Senior Experienced National Pest Manager to join their dynamic team. The ideal candidate will play a critical role in providing technical guidance, operational support, and training to the Chief National Pest Manager (CNPM), Regional Pest Managers (RPMs), and branch teams across the country.
