National Customer Service Trainer
Green Marble Recruitment Consultants
- R45,000 - R60,000 per month
- Permanent Senior position
-
Pretoria
- Posted 31 Jul 2025 by Green Marble Recruitment Consultants
- Expires in 28 days
-
Job 2618291 - Ref JHB002326
About the position
Are you a seasoned training and development expert with 5+ years’ experience at a senior level, ready to elevate service teams to new heights?
We’re looking for someone who thrives on creating impactful training programmes, energising large groups, and driving real skills development.
If you’re a natural communicator with high emotional intelligence and a passion for empowering others — this is your moment to lead.
Minimum Requirement
- 5-10 years in a Senior Training Capacity.
- Background in developing teams, ideally in Customer Service within the Hospitality industry (Not essential).
- Well-written training materials in above-average English language skills
- Background in teaching and facilitation to large groups.
- Skills development
- Knowledge of EE submissions and all training and skills-related legislation.
- Budgeting and cost analysis for the whole department.
- Customer Relationship Management and HR Management qualification or related.
- Excellent communicator, resourceful, and passionate.
- High emotional intelligence and empathy skills.
Responsibilities
- Resolve all training requirements for various customer operations.
- Develop and maintain documents for various processes and assist in preparing appropriate development plans for the same.
- Provide optimal level of customer service to all customers.
- Design and maintain training courses for all materials and develop appropriate computer applications for manuals.
- Coordinate with various employees and provide feedback to all stakeholders.
- Maintain high-level knowledge of products and services.
- Facilitate in providing training sessions, develop appropriate objectives, and ensure achievement for same.
- Provide training to all operations teams as per requirement.
- Maintain records of all associated training materials and manuals.
- Provide technical support to all recruits and provide training on all human resources related to the job.
- Monitor all client issues and provide training to resolve all service-related queries.
- Ensure optimal levels of customer satisfaction and compile all feedback to analyse the work of employees.
- Provide support to all national and regional training programs.
- Participate in various team and store meetings.
- Managing a national service team.
- Driving consistency across the country.
- Implementing incentive drives.
- Driving company culture.
Desired Skills:
- customer services
- training
- skill development
- team management
- training strategies
Green Marble Recruitment Consultants
About the agency
We are a pro-active, solution-driven organisation with a personalised strategy to suit individual requirements.
We are committed to entering into a partnership with you, to provide you with a stable staff complement, through quality placements and specialised services.
We pride ourselves in the fact that we can offer you the most innovative staffing solution possible, through the time we spend to gain an in-depth understanding of your recruitment needs.
We also believe in staying actively involved throughout the entire selection process and by doing that, emphasis is placed on providing a limited number of quality candidates appropriately matched to each position.
Our ultimate aim, purpose and drive remain the pairing of the perfect team across all industries in permanent positions.
Our Approach
• We spend quality time gaining in-depth understanding of your needs to deliver optimum results.
• We pro-actively implement a personalised strategy suiting your custom requirements.
• We enter into a committed partnership with you, providing staff compliment through
quality placements and extraordinary service.
• We stay actively involved throughout the entire selection process.
• We work according to project timelines and deliver results.
Our Values and Pride
• Trust
• Results driven
• Open and transparent communication
• Solution driven
• Reliability and honesty
• Ethical
• Professionalism
• Commitment
• Passion
• Pride
Our Services include:
• Recruitment of permanent staff across all areas and industries. We have specialist consultants amongst other: Finance, IT and Engineering.
• Spending quality time understanding the detail behind every vacancy received.
• Sourcing, advertising, and networking to provide the right skills.
• Screening Ad-response.
• Interviewing.
• Shortlisting.
• Coordination of the full process.
• Background checks.
• All negotiations, including salaries.
• Extending of offers.
• Declining of unsuccessful candidates.
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