About the position
Moderator
Support and safeguard online communities through thoughtful content moderation.
Remote, UK-based | Market-related salary | UK working hours
About Our Client
Our client is a global social media agency that partners with some of the world's most beloved brands. Known for its commitment to creating genuine human connections online, the agency specializes in brand protection through moderation, social media management, and community engagement. As a fully remote team, they value flexibility, collaboration, and inclusion, while delivering services with professionalism and cultural awareness.
The Role: Moderator
This role is dedicated to ensuring a safe and positive user experience on client platforms by moderating user-generated content in accordance with internal and client-specific guidelines. You'll help uphold community standards, provide standard responses when necessary, and contribute to maintaining a high standard of service quality on all assigned projects.
Key Responsibilities
- Moderate content across client platforms in alignment with general and client-specific guidelines
- Adhere to pre-scheduled shifts and complete tasks accordingly
- Use approved templates to engage with users professionally and as instructed by clients
- Escalate serious or sensitive content according to formal protocols (e.g., child safety, threats)
- Collaborate with team members and Project Managers for second opinions when needed
- Provide support to fellow Moderators and offer mentoring to new joiners
- Submit accurate shift reports using project-specific templates
- Stay updated with project changes and communications via email and project management tools
- Report technical issues and provide feedback to Project Managers
- Participate in team meetings and request refresher training when necessary
About You
- Fluent in written and spoken English (additional languages are highly advantageous)
- Previous moderation or basic community management experience preferred
- Strong familiarity with social media platforms and their communities
- Excellent written communication and sound judgment skills
- Confident using technology, with the ability to make quick decisions
- Organized, reliable, and committed to high-quality output
- Able to multitask and work independently within a virtual team setting
Equipment Requirements
- Windows 10 64-bit or macOS 10.15+
- Intel i5 7th Gen or faster 64-bit processor
- Minimum 8GB RAM and 40GB available HDD (SSD preferred)
- Reliable internet (5Mbps download / 1Mbps upload)
- Webcam, headset, and Android/iOS device for two-factor authentication
Languages in Demand
- Essential: English
- High volume needs: Arabic, French, German, Spanish
- Medium: Dutch, Italian, Japanese
- Low: Nordics, Norwegian, Polish, Portuguese, Russian, Turkish
- Tiny: Chinese, Croatian, Czech, Danish, Finnish, Greek, Hungarian, Indonesian, Korean, Latin American Spanish, Romanian, Slovak, Swedish, Thai, Ukrainian, Vietnamese, Welsh
Desired Skills:
- Content Moderation
- Community Management Support
- Quality Assurance
- Reporting
- Risk Support
- Compliance Support
- Customer Support
- Training & Development
- Digital Media
- Social Media
- Technology
