Mobility Coordinator Africa Head Office (Cape Town South Africa)

About the position

Mobility Coordinator Africa Head Office (Cape Town, South Africa)

Join a Global Leader in Relocation Services Supporting Seamless International Moves

Location: Epping, Cape Town | Type: Full-Time (Office-Based) | Working Hours: 08h00 to 16h45 | Salary: Commensurate with experience

About Our Client

Our client is a well-established global mobility company with its Africa Head Office based in Cape Town, South Africa. They specialize in delivering high-touch, end-to-end relocation services to individuals and families relocating internationally. Known for their personalized approach and commitment to service excellence, they help clients navigate the complexities of international living with ease and confidence.

With a strong focus on people, operational efficiency, and creative problem-solving, the company provides an exciting opportunity to be part of a fast-paced, solution-driven environment where your impact is tangible.

The Role: Mobility Coordinator

As the Mobility Coordinator, you will be responsible for managing seamless international relocations by leading a team of remote consultants and coordinating comprehensive support services for clients. This role involves both strategic oversight and hands-on assistance, ensuring every aspect of the relocation process runs smoothly.

Key Responsibilities

• Manage and support a team of remote mobility consultants.
• Coordinate full relocation services, including housing, schooling, banking, and utilities.
• Provide expert advice on cross-cultural adjustment and expat life.
• Liaise with and manage third-party service providers.
• Negotiate contracts and service agreements on behalf of clients.
• Draft detailed client reports and maintain accurate records.
• Communicate effectively through phone, email, and virtual meetings.
• Troubleshoot and resolve issues with a calm and solution-oriented approach.

About You

• 3+ years of experience in global mobility, relocation, or related industries.
• Proven ability to lead and manage remote teams.
• Strong administrative, negotiation, and coordination skills.
• Excellent written and verbal communication.
• First-hand experience of international relocation or extensive travel.
• Familiar with setting up residence in a new country (e.g., schools, utilities, banking).
• Comfortable working under pressure and solving problems creatively.
• Proficient in MS Word, Excel, and Outlook.
• Confident using the phone and taking initiative.

Bonus Points

• Multilingual capabilities.
• Background in HR, international logistics, or relocation services.
• Experience as an expat.

Desired Skills:

• Operations Management
• Client Services
• Account Management
• Team Leadership
• Remote Team Management
• Administrator
• Vendor Management
• Contract Management
• Relocation Services
• Logistics