Midlevel Operations Manager

About the position

Our client is a transportation provider.

Please note: This will be an in-office and remote role and we will provide assets as needed (cell phones, data etc). A basic overview of duties:
Technical and Professional Expertise:

• Proficient in G Suite.
• Proficient in Google Sheets.
• Proficient in building CRM systems.
• Understanding of Github.
• Understanding of data analysis techniques and tools.
• Understanding of technical concepts and the ability to troubleshoot common technical issues.
• Strong interpersonal skills and the ability to build and maintain positive relationships with customers.
• Project management skills, including planning, organization and execution skills.
• Critical and analytical thinking to solve complex problems and make data-driven decisions.
• Strategic mindset and the ability to align customer success initiatives with broader business objectives.
• Commitment to continuous learning and staying updated on industry trends, best practices, and new technologies relevant to their role.
• Strong collaboration and teamwork skills

Core Roles and Responsibilities

A Midlevel Operations Solutionist combines the responsibilities of overseeing daily operations with identifying and solving complex business problems, essentially reviewing how tactics intertwine to ensure the greater strategy in being achieved. This role focuses on improving efficiency, driving innovation, and raising the company level and professionalism of the workforce.
Here are the core roles and responsibilities with general contextual challenges or guides to the company's needs.

• Ensure project dynamics and operations are being followed,
• Evolve systems and protocols,
• Analyse for optimisations of company resources,
• Elevate the competency in the supply chain,
• Highlighting weaknesses and feeding this up the line,
• Being a live/hot-ready solutionist,
• The Operations Department is at the edge of advancement, pushing this agenda,
• Ensuring company coherence - leadership.

Operational Oversight and Process Optimization
Oversee daily operations to ensure smooth and efficient functioning.
Ensure processes and protocols are being followed - contracting and compliance.

The Logistics Department
Evolving and consolidating the abilities of the Logistics Specialists
Analyze and improve operational processes to enhance efficiency and reduce costs.
Researching cost to company leaks.
Fleet Department - service provider engagement.
Ensure service and maintenance structures are being maintained.
Leaks and wastage mitigation.
Fleet expansion opportunities.
Trips and driver performance reporting.
Reviewing communication matrix and protocols between the Driver and Logistics Department.

Company Culture Advantage
Formalising best practices and improved methodologies.
We have a great company culture and exceptional team players, we are a good launching pad to evolve the office and workforce.
Improve overall methodologies.
Create daily habits of best practices.

Problem Identification and Solution Development:
Identify and analyze business processes and operational issues.
identifying issues before they come into effect and taking preventative measures.
Driver Supply - reformatting how we onboard large numbers of drivers and vehicles in a qualitative way.
Utilize data and metrics to diagnose problems accurately and measure impact. The company is metric-based so creating the availability of the numbers/reporting at the right time is essential.

Strategic Planning and Innovation:
Develop and implement operational strategies to achieve business objectives.
Collaborating on strategies,
Align operational activities and achieve company coherence.
Create clear objectives around the company vision.

Quality and Risk Management:
Ensure high standards of quality in all operational activities and implement quality assurance programs.
Identify and mitigate operational risks, developing contingency plans to address potential disruptions.
Ensure business continuity and resilience.

Training, Support, and Performance Reporting:
Provide training and support to teams on new processes and solutions, ensuring smooth transition and adoption.
Prepare and present reports on operational performance, using data to make informed decisions.
Analyze data to identify trends and areas for improvement, driving continuous enhancement of operations.

Desired Skills:

• Google Sheets
• Github
• CRM
• Client Liaison
• Quality Control
• Driver management
• Service and Maintenance