Merchant Service Consultant

About the position

Purpose of the position:

To serve as the primary Merchant Service Consultant for the respective regions, within the internal service team, ensuring optimal service levels, client satisfaction, and retention. This role involves liaising between clients, internal departments, and the external sales team. Additionally, it entails providing efficient and effective service support to the External Sales Team, Regional Managers, and National Service Manager as the main point of contact.

Duties and Responsibilities:

Monitor all sites to identify problem areas and potential risks by tracking and maintaining the utilization report on a bi-weekly basis

• Monitor sites On Hold vs Utilisation and report any activity on sites immediately
• Identify potential sites at risk for upliftment by monitoring the months remaining on contracts, utilization, regular client check-ins, and feedback from the regional clients and External Sales team.
• Ensure that activities on Dynamics are up to date and Tasks are actioned as required on time and accurately.
• Induction Training Reports:
• Projects Reporting
• Client Retention & Renewal:
• Client Retention & Renewal:
• Monthly data checks
• Finance Support:
• Finance Support
• Formal Education and Experience:
• Matric essential
• Computer literacy
• Advanced experience in Microsoft Excel will be an advantage.
• A degree will be an advantage.
• 3 or more years of experience in customer relationship, account management, and/or business administration
• Required skills:
• Proven experience and skills in Administration and Service.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Own vehicle and a valid driver's license.

Prepared to be on standby (Saturday and Sunday) - the successful candidate will be compensated

Detailed spec will be available for short-listed candidates

Desired Skills:

• Administration
• Advanced Excel
• Report Writing
• resolving queries
• Business Administration
• Deadline driven

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Grade 12 / Matric

Employer & Job Benefits:

• Fuel allowance
• cell allowance
• commission