Merchant Onboarding Administrator at YUMAPOS

About the position

?? Salary: R13,000 per month basic + bonus & uncapped commission (OTE R25,000+)
?? Location: Office-based, Cresta, Johannesburg
? Hours: Monday - Friday, 09:00 - 17:00 UK time (no weekends)

About the Role

We're looking for a detail-oriented and driven Merchant Onboarding Administrator to join our expanding [Email Address Removed]'ll be responsible for supporting the onboarding of UK-based businesses that have signed up for our payment solutions - helping them go live quickly and smoothly.

Your role will involve reviewing applications, collecting required documentation, liaising with clients, and ensuring each merchant is onboarded in line with compliance and company expectations. You'll work closely with your team and management to deliver a seamless experience from sign-up to activation.

This is a fantastic opportunity for someone with a strong background in administration, customer service, or the payments industry - and includes a bonus and uncapped commission structure worth around R12,000 per month.

Key Responsibilities

• Process new merchant applications in the Paynt acquirer portal
• Track onboarding progress in Zoho CRM
• Check and submit all required KYC & KYB documentation
• Communicate with clients to request missing documents or signatures
• Generate and send merchant agreements
• Collaborate with the UK sales team to resolve application queries
• Ensure accuracy and compliance throughout the onboarding journey
• Follow up on applications to reduce time-to-activation and improve client experience

What We're Looking For

? Essential:

• Experience in data administration or customer service
• Excellent attention to detail and organisational skills
• Strong English communication skills (written and verbal)
• Confident using CRM systems (Zoho experience is a plus)
• Ability to work to targets and deadlines in a fast-paced environment

? Preferred:

• Experience in merchant onboarding, banking, or financial services
• Knowledge of KYC/KYB compliance processes

Why Join Us?

• Basic salary of R13,000 per month
• Bonus & uncapped commission - average performers earn R25,000+
• Office-based with free onsite parking
• Full training and ongoing support provided
• Work with a high-performing, friendly team
• No weekend work and office closure during Christmas break

?? Start Date: ASAP - we're hiring immediately!

?? How to Apply
If you've got experience in customer service, admin, or financial services and are ready for your next challenge, apply now with your CV - we'd love to hear from you.

Desired Skills:

• Organized
• Organised
• Data Entry
• Data Capturer
• Admin
• Administrator
• Admin Duties
• Banking
• Customer Service
• Compliance
• Finance
• CRM
• Process Management
• Attention to detail
• Attentive
• Commucation
• Document Management
• Problem Solving
• Problem Solving And Decision Making
• problem solving skills.
• target driven
• Relationship Management

Desired Work Experience:

• 1 to 2 years Admin Clerk