JOB DESCRIPTION ADMIN COORDINATOR: MEMBERSHIP (CORPORATE)
JOB PURPOSE AND ROLE DESCRIPTION
- The job purpose of the Membership Admin Coordinator is to provide support to internal and external stakeholders including vendors and customers. The Admin Coordinator will handle clerical and administrative duties to ensure that the department runs smoothly.
- Membership plays a vital role in relation to the Company's reputation therefore as an Admin Coordinator you will be at the forefront of servicing our members and providing excellent customer service in all aspects of the business.
- The Membership Coordinator will be responsible for all aspects of the membership, from serving as the first of point of contact for membership related questions to assisting with events to recruit new members. You will also be tasked with maintaining records, tracking membership figures and coordinating with the finance department regarding payment of membership fees.
- Depending on the area of membership service offerings you will be required to assist in all areas pertaining to membership ie. Individual and Corporate membership services.
KEY RESPONSIBILITIES AND DUTIES
- Handling all questions, information requests and complaints regarding membership.
- Processing membership applications, renewals and resignations.
- Maintaining and updating membership records.
- Assisting with member communication activities.
- Collecting data, tracking membership statistics and preparing reports.
- Coordinating with the finance department to track membership revenue.
- Preparing membership marketing material.
- Attending member events.
- Routine communication with all corporate members of the Company
- Updating of the membership Corporate and Individual Member Pipeline on a regular basis.
ATTITUDE & PERSONAL ATTRIBUTES
Mandatory behavioural competencies:
Purpose:
Show commitment, be dependable and understand the why, and do the right things
Passion:
Be innovative, agile, efficient & have drive
Performance:
Display excellence, solution-orientated, can take on more, commitment to improvement
Professionalism:
Act with integrity, show respect, be a team player and have good communication skills
ADDITIONAL SKILLS
- Confidentiality
- Team player
- Problem solver
- Good organisational skills
- Ability to work independently.
- A problem-solving and results-orientated mind-set will be required for this position.
- Work requires willingness to work a flexible schedule if necessary.
- Ability to embrace change within your working environment.
- Ability to work well under pressure and be able to meet deadlines in a pressurised environment.
- Have an exceptional attention to detail & have a high accuracy level.
- Handle criticism constructively.
- Confidence when dealing with any situation either face to face or via the telephone.
- Accountability whereby delegated tasks are assigned by the Membership Manager.
- A good understanding of time management.
- Excellent verbal and written communication skills.
- Ability to think creatively and take initiative.
- Excellent customer service skills.
EXPERIENCE, TRAINING, QUALIFICATION & REQUIRED SKILLS AND KNOWLEDGE (TECHNICAL REQUIREMENT)
- Matric
- Certificate or Diploma in Business management will be an advantage (NQF Level 6).
- Previous experience in member management or in a similar role.
- Proficiency in Microsoft Office.
