Medical Receptionist at HR Xchange

About the position

Our client, a reputable and fast-paced medical practice based in the Springs/Benoni area, is seeking a Medical Receptionist for a 3-month temporary contract. This is an exciting opportunity for a reliable and skilled professional to join a dynamic healthcare team and support the smooth and efficient operation of the front office.

Ideal Candidate Attributes

• A cheerful telephone manner - non-negotiable requirement
• Strong people skills and a friendly, professional demeanor
• Ability to manage multiple responsibilities in a patient-focused environment
• Comfortable working in a fast-paced, evolving practice setting
• Willingness to learn and adapt to the specialist nature of the practice
• Receptiveness to training; inability to learn and adapt is considered a red flag

Key Responsibilities

• Welcoming and registering patients professionally
• Managing appointment schedules and patient files
• Handling incoming calls and general enquiries
• Capturing patient data with a high degree of accuracy
• Billing duties are not required - billing is handled offsite
• Must be able to handle billing enquiries and refer patients to billing department
• Liaising with medical aids for authorisations, registrations, and benefit queries
• Coordinating with healthcare professionals and support staff
• Maintaining a clean, professional, and efficient front desk area
• Flexibility to adapt to changing requirements and priorities of the practice

Minimum Requirements

• At least 2 years' experience in a similar medical reception role
• Proficient in MS Office (Word, Excel, Outlook)
• Exposure to medical billing systems or practice management software (e.g., MedEDI, Elixir)
• Exceptional customer service and interpersonal skills
• Strong organisational and administrative abilities
• High level of confidentiality and professionalism
• Ability to multitask under pressure in a fast-paced healthcare environment
• Flexibility and adaptability to new processes and systems
• BIlingual - English + Zulu / Afrikaans

Our client is an equal opportunity employer.

Desired Skills:

• medical
• reception
• bilingual
• MedEDI
• Elixir
• Appointment Scheduling
• Telephone Reception
• Receptionist Duties

Desired Work Experience:

• 2 to 5 years