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Kelly

Medical Contact Centre Agent

Kelly

  • Undisclosed
  • Permanent Intermediate position
  • Rivonia
  • Posted 26 May 2026 by Kelly
  • Expires in 34 days
  • Job 2639666
Apply Now

About the position

SUMMARY

As a Support Resource Officer (Dispatcher), you will be responsible for coordinating emergency response vehicles through a Computer Aided Dispatch (CAD) system to ensure swift and efficient assistance to incidents.
You will also support the contact centre by receiving, logging, and prioritising both emergency and non-emergency calls-ensuring the right level of care is delivered at the right time.
Our client is looking to employ an Support Resource Officer Dispatcher

Duties

  • Dispatch emergency vehicles in line with CAD system protocols
  • Receive, assess, and prioritise incoming calls
  • Log and coordinate incident alerts accurately and efficiently
  • Assist with contact centre administrative duties
  • Maintain clear and precise communication in high-pressure situations
  • Ensure accurate data capturing at all times

Requirements
Essential:

  • Grade 12 (Matric)
  • Experience in a Contact Centre or Emergency Contact Centre environment
  • Willing to work shifts

Advantageous:

  • BAA / Level 3 First Aid Certification
  • 1-3 years' experience in EMS dispatching

Skills & Competencies

  • Strong computer literacy (Microsoft Office)
  • Knowledge of dispatch systems and vehicle coordination
  • Understanding of emergency care environments
  • Excellent typing speed and attention to detail
  • Strong written and verbal communication (English)
  • Good geographical knowledge
  • Professional telephone and email etiquette
  • Ability to remain calm and effective under pressure

How to Apply

  • If you meet the criteria and are ready to make a real impact, submit your application by no later than 29 May 2026 to [Email Address Removed]

Desired Skills:

  • Contact Centre
  • Emergency
  • Pressurised
  • Busy
  • Empathetic
  • Fast Pace environment
  • Accurate
  • Attention to detail

Desired Work Experience:

  • 2 to 5 years

Desired Qualification Level:

  • Grade 12 / Matric

Apply Now

Kelly

About the agency

We focus on the permanent recruitment of general administrative and office support personnel together with sales and service professionals for leading African firms with a particular focus on higher volume roles. With a detailed understanding of each client’s business, Kelly’s expert consultants exhibit in-depth knowledge pertaining to the industry sectors in which they recruit and consult, which include: • Contact centres • Engineering and technical • Financial Services • HR • ICT • Procurement RAPID PERSONALISED PLACEMENT SOLUTIONS – FOR US IT IS PERSONAL • For more than 50 years now, Kelly has been at the forefront of successful service delivery within the African recruitment industry. Our ability to understand and respond to market changes swiftly and powerfully enables us to consistently support our clients fulfil their recruitment needs swiftly • Our highly skilled and competent recruitment specialists have an in-depth understanding of our clients’ markets, are committed to service excellence and are passionate about connecting people with the world of work • By leveraging our scale, position, state of the art technology and unrivalled national database of candidates, Kelly has the competitive advantage in key client and candidate acquisition channels ensuring we are consistently able to give you the perfect match, fast. As an Adcorp Group firm, we are galvanised by our Group’s Purpose to enable agile, focused and skilled workforces for the future, workforces that are inclusive of people of all abilities, genders, ages and ethnicities; workforces that make a positive contribution to society. With deep, trusted and long-standing relationships with our clients and a reputation for rapid, personalised placement solutions, Kelly continues to deliver the most comprehensive and innovative recruitment service to the African market in our chosen sectors.

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