About the position
Introduction
The position of Medical Advisory Services Coordinator is vacant. The Medical Advisory Services Coordinator will report directly to the Senior Manager Medical Advisory Services and form part of the Healthcare Management Division. The position is based at Head Office, Pretoria.
The total remuneration package is R 642 756 per annum, based on the Scheme's Remuneration Policy.
The closing date for applications will be Tuesday, 23 December 2025.
Duties & Responsibilities
The Medical Advisory Services Coordinator will be required to support the Senior Manager Medical Advisory Services through the implementation of the following Key Performance Areas (KPAs):
- Perform Secretariat duties for the EX-Gratia Sub-Committee and Claims Working Group
- Liaise with the Executive Assistant for the scheduling of all Sub-Committees and Working Groups commitments e.g. meetings, conferences, seminars etc.
- Draft, manage and finalise the year plan by end of January of each year.
- Ensure that the Terms of Reference are updated annually, or as and when required.
- Communicate with Sub-Committee members/ CWG attendees as and when required.
- Ensure that the distribution lists are updated regularly.
- Ensure timeous distribution of Sub-Committee/ CWG meeting packs to the relevant parties.
- Liaise and coordinate with the relevant SPNs to ensure timeous distribution and approval of agendas, action lists and minutes; and
- Provide administrative support to these committees (Ex-Gratia Sub-Committee and Claims Working Group) and ensure that meetings are scheduled, documentation is prepared and follow-up actions are tracked.
- Ensure that Healthcare Management's Contract Oversight is coordinated in line with the Scheme's SLA Management Protocols.
- Attend to the logistics of meetings in respect of venues, catering, equipment, etc.
- Attend to travel and accommodation enquiries.
- Coordinate travel, accommodation and logistics for the team and other relevant stakeholders; and
- Organize events, meetings and workshops as and when needed.
Desired Experience & Qualification
Qualification Requirements:
- Minimum two (2) year qualification in Administration or Secretarial Studies, or equivalent NQF Level
- Certificates in Project Management, Healthcare Administration or related fields (e.g., PMP, Lean Six Sigma) are an added advantage
- A diploma/degree in Healthcare Sciences, Business Administration, Healthcare Sciences or Management or a related field will be an added advantage.
- Additional qualifications in business coordination, healthcare management or related disciplines would be advantageous.
- Project Management experience or qualification will be an added advantage.
- At least 2-3 years' relevant experience in an Administrative position, or in business coordination, project management or healthcare administration
- Experience with budgeting, procurement and managing financial operations
- Experience with stakeholder management and working with cross-functional teams
- Knowledge of healthcare management processes (contracts, claims, and healthcare service delivery) would be highly beneficial.
- Understanding of healthcare governance and regulatory frameworks.
- Experience managing logistics, travel arrangements and coordinating meetings for senior executives or teams; and
- Experience within a Medical Scheme/ Healthcare Sciences environment is required.
Skills and Behavioural Competencies:
- Proficient in computer software such as Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat.
- Competency in using business software (Microsoft Office Suite and project management tools).
- Ability to understand and use healthcare management systems and platforms.
- Organizational Skills.
- Project Management skills.
- Budget and Financial Management.
- Problem-Solving skills; and
- Excellent written English and the ability to communicate at all levels.
Desirable:
- Have an understanding of the medical schemes industry.
- Experience in the Healthcare Industry would be advantageous.
Interested?
GEMS employs people with the highest level of integrity - submission to the appropriate pre-employment assessment is obligatory to be considered for the position.
Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.
Kindly note that information is required for Employment Equity Purposes and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purpose
Should you wish to have your information removed from the GEMS database, kindly send a request in writing to [Email Address Removed] .
GEMS adopts a hybrid work model.
GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with GEMS employment equity plan.
An employee must be in their current role for at 12 months before they will be considered for other vacancies within the Scheme.
GEMS reserves the right not to proceed with an appointment.
Successful candidates will be required to seek approval to conduct other work outside of GEMS.
GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.
