About the position
Are you a hands-on problem solver with a passion for mechanics, repairs, and delivering excellent customer service? We are looking for a Mechanical Technical Assistant to join our dynamic team and play a key role in ensuring high-quality repairs, testing, and technical support for mechanical equipment.
About the Role
As a Mechanical Technical Assistant, you will be responsible for assessing, quoting, repairing, testing, and maintaining a range of mechanical products and equipment. You’ll work closely with customers, internal departments, and management to ensure repairs are completed efficiently, accurately, and to the highest standard.
Key Responsibilities
- Accurately assess incoming repairs and prepare quotations
- Perform cost-effective repairs, testing, and maintenance on supported products
- Ensure repaired equipment performs to original operating standards
- Maintain clear identification of customer equipment and accurate repair records
- Complete repairs and testing within set turnaround times (48 hours)
- Provide telephonic technical support to customers
- Assist customers at the service counter, including booking repairs in and out
- Work with Production and R&D teams to identify failure trends and recommend improvements
- Meet repair targets and service delivery expectations
- Assist with product launches, training, and internal maintenance when required
- Maintain a clean, organised, and compliant workspace (5S standards)
- Uphold Occupational Health & Safety standards at all times
Requirements
- Matric / Grade 12
- Minimum 1 year experience in a mechanical repair environment
- Strong understanding of mechanical systems
- Ability to test, diagnose faults, repair, and maintain equipment
- Valid driver’s licence (C1 advantageous)
Skills & Competencies
- Strong communication skills and customer-focused mindset
- Meticulous attention to detail and accuracy
- Self-motivated, reliable, and hardworking
- Good administration and organisational skills
- Ability to work overtime when required
- Knowledge of OHS, 5S, and quality standards
- High standard of workmanship and pride in quality repairs
- Strong troubleshooting and diagnostic ability
Please note that only suitable candidates will be contacted.
Desired Skills:
- mechanical
- technical
- assistant
