Search thousands of fresh jobs

×
This job is expired
T and T Academy

Manager Work Force Management at T and T Academy

T and T Academy

  • Undisclosed
  • Permanent Management position
  • Johannesburg Region
  • Posted 09 Apr 2024 by T and T Academy
  • Job 2560476

About the position

Our client has a vacant position for a General Manager: Work Force Management to execute and manage our Workforce Management (WFM) strategy for multiple teams at organisation Business Services. Key responsibilities include:

  • The management of the WFM team to ensure forecast and schedules are created efficiently and effectively to meet established business goals and client scorecard parameters.
  • To oversee the deployment of new standards/protocols to enhance productivity, capacity management and supporting incentive frameworks.
  • To execute defined deliverables as they pertain to identified Agency/Principal operational and strategic projects pertaining to productivity, capacity management and incentive frameworks.
  • To ensure superior stakeholder management and engagement to facilitate performance evaluation.
  • To define the Work Force Management reporting universe to highlight strategic insights.
  • Effectively lead the WFM team and facilitate a culture of Learning & Development within the WFM teams.
  • To facilitate the implementation of a macro-Business WFM strategy to achieve the overall Company objectives and:
  • Support the meeting of stipulated financial targets.
  • Meet and exceed required business plan deliverables within required time frames.
  • Foster a strong level of collaboration between internal stakeholders to enhance insights and strategy deployment.

Required Minimum Education / Training

  • Grade 12/Matric
  • Noble University or similar certification
  • Accredited Work Force Management qualification
  • Bachelor of Commerce Degree or equivalent NQF 7 qualifications
  • Proficient in Microsoft package.
  • Proficient in advanced Excel.

Required Minimum Work Experience

  • 5 years' experience as a Senior Manager in a call/contact centre environment
  • 3 Years' Exposure to Workforce Management frameworks
  • A superior understanding of call centre standards in terms of productivity thresholds, capacity (headcount) management and exposure to best-in-class call centre incentive schemes
  • Previous WFM and dialer knowledge (Noble) or experience in a campaign's environment

Desired Skills:

  • Work Force Management Frameworks

T and T Academy

About the agency

Black economic empowerment brought in many opportunities for societies from previously disadvantaged communities and one recruitment professional grabbed this opportunity and birthed T T Academy. T T Academy is 100% black female owned and a level 1 contributor with a 135% Procurement Recognition. T and T Academy is an established Headhunting Firm that is strong in placing Executive, Senior, Critical and Scarce Skills positions within the job market’s sphere. To place this positions we rely on our extensive database that has been built over the years and that is continuously updated quarterly. We also pride ourselves with our high caliber headhunters that are known in the market for their delivery of specialized and scarce positions. Some of our Accolades • Top Young Woman Business Entrepreneur , Topco Women in Business and Government. • Young Business Achiever ,BBQ Awards • Business Woman of the year , BBQ Awards Lekwetse’ Trinity Ncala Managing Director of TT Academy holds a BA degree, BA Honours in Labour Relations and a Labour Dispute Resolution Practice qualification. She started her career in 1996 after completion of her BA Degree and has extensive exposure to the Recruiting arena when she has worked as an Executive Recruiter, giving her a firm foundation in the focus of customer's need and their fulfillment. Trinity is a Versatile, Visionary, Executive, who places uncompromising focus on client's needs and fulfillment. She has demonstrated cross functional expertise obtained through conducting business with people of diverse cultures and backgrounds. She has highly regarded interpersonal skills, with a reputation for tactful presentations and public speaking. She is also passionate about developing communities form previous disadvantaged backgrounds and is involved with some charity work. Quoted in the March 2006 Oprah Magazine which she featured she said "nothing brings me more joy to see the look of excitement on someone's face when I tell them they have a job - such moments keep me going." Hence the reason why she is making a difference to the South African Economy and providing a solution to the country's unemployment problem. The purpose for this proposal is to partner and provide Headhunting services to CLIENT to fill their Critical, Executive, Senior and Scarce skills positions. COMPLIANCE WITH RELEVANT ACTS We are compliant with the following acts: • Basic Conditions of Employment Act Labour Relations Act • Skills Development Act • Employment Equity Act OUR COMMITMENT In line with our commitment to provide consistent superior service, we have highly skilled professional recruiters, with years of expertise that are knowledgeable. Our headhunters team of consultant are continuously trained to enable them to keep up with the ever changing recruitment and searching trends. Their commitment is to always strive to assess quality and match candidate’s experience and personality to the organization’s culture. WHY USE US • Capacity, expertise and track record • On-going training provided to our Headhunters • Legal defensibility and statutory compliance • Ability and experience in handling Senior and Scarce skills • We adhere to Best Business Practice Ethics • We run workshops for our clients: to keep our clients abreast with latest environmental changes be labour relations, diversity change management, HIV/Aids, recruitment etc. • We are a professional one-stop shop that recruits across the board because of our model that offers individual Head-hunters who specialise in different business sectors offering a thorough understanding on various positions. • Competitive pricing. The combination of a thorough and in-depth knowledge of our clients’ needs and culture, as well as our candidates’ skills and previous work experience, allows us to successfully select and place suitable candidates for each job specification. We specialise in the following areas • Executive Level • Finance Management • Commercial • Human Resources • Strategic positions • General Management • Internal Auditors • IT • Legal • Project Management • Engineering • Mining • Supply Chain Management • Risk Management • Sales & Marketing • Property • Research & Development • Enterprise Asset Management • Occupational Health and Safety • Corporate Affairs

Receive a daily digest of all new jobs matching this job. Your information is safe with us and you can cancel any time.

Job expired on 2024/04/16

Email me jobs similar to: Manager Work Force Management at T and T Academy

Receive a daily digest of all new jobs matching this job: Senior IT Auditor. Your information is safe with us and you can cancel at any time.