Manager: Systems Support at NRF National Research Foundation

About the position

Postion Summary:
iThemba LABS seeks to appoint a Manager- Systems Support to provide technological leadership (aligned with organizational objectives) that results in sustaining resilient systems; ensures the uninterrupted operation of technology infrastructure; drives the augmentation of system productivity and ensures the safeguarding of data security.

Key Responsibilities:

• Oversee the day-to-day operations of IT infrastructure, including servers, networks, databases, and applications, ensuring smooth functionality
• Direct the management of IT infrastructure to meet service levels and optimize system performance
• Define infrastructure strategies and coordinate the management of organizational-level infrastructure to align with business objectives
• Architect and execute disaster recovery infrastructure deployment while safeguarding business continuity in accordance with organizational risk management protocols
• Direct the effective delivery of the service desk function, ensuring first-line IT support for all service-related incidents and requests
• Supervise and coordinate the day-to-day activities of the service desk team to ensure efficient and seamless service delivery
• Ensure IT services are aligned with and consistently meet agreed-upon performance standards and service level agreements (SLAs)
• Guide, mentor and develop staff in line with HR policies and procedures
• Streamline job functions, processes, and methods for efficiency within the team
• Continuously check, review and authorise the work of staff
• Engage staff on a regular basis and encourage good working relationships with all stakeholders
• Plan, monitor and evaluate staff performance and implement corrective and/or developmental actions where required

Minimum Qualification:

• Bachelors Degree / Advanced Diploma / NQF 7

Minimum Experience:

• 7-7 years

• NQF 7 Degree / Advanced Diploma in Information systems or another related field

Experience:

• A minimum of 7 years’ experience as an Infrastructure Engineer
• 3 Year's managerial experience with exposure to multiple technical areas

Knowledge:

• Technology ManagementIT Applications, Support and DevelopmentCybersecurityOperational Technology (OT)Information Systems AuditingData ManagementInformation Security Risk ManagementSecurity ManagementMicrosoft ProjectIT Governance and ComplianceIT Procurement

Additional Notes:
Financial knowledge and excellent numeracy skillsFinancial Analysis skills and budgeting skillsPFMA knowledgeOrganizational skills Internal Controls People Management Skills Interpersonal skills Time Management /Prioritizing Report-writing skills Advanced computer skills Communication skills ProfessionalismThe NRF website provides more details on the initiatives and activities Applicants should submit a comprehensive CV by registering and apply online through the NRF Recruitment and Selection Portal. Applications should be accompanied by a letter of motivation indicating the applicant·s suitability for the position. The names and contact details of at least three referees should be provided.

Desired Skills:

• Skilled in applied field of position
• Knowledge to be relevant
• Responsible in performing duties

About The Employer:

The National Research Foundation (NRF) supports and promotes research and human capital development through funding, the provision of National Research Facilities and science outreach platforms and programmes to the broader community in all fields of science and technology, including natural sciences, engineering, social sciences and humanities. iThemba LABS is Africa's leading research facility for accelerator-based science that is committed to advance knowledge, transform lives and inspire the nation. We do this through probing fundamental aspects of nuclear structure, investigating the origins of matter, and advancing humanity's understanding of condensed matter. We have a direct societal impact through the provision of radioisotopes for the health sector and isotope analysis for the environmental sector.