Manager General Merchandise at PnP

About the position

Role Summary

Lead the General Merchandise department to deliver strong sales, excellent product availability, and an outstanding customer experience through effective stock management, merchandising, and team leadership.

Requirements

Minimum requirements

Matric / Grade 12
2 - 4 years' retail experience
Managerial experience advantageous

Competencies

Communication
Controls, quality & standards
Customer orientation / Passion for customer
Delegation
Team orientation

Key Responsibilities

Key Responsibilities

Merchandise Management

• Ensure effective merchandising, stock availability, and product presentation
• Execute promotions and maintain merchandising standards

Sales & Promotions

• Drive sales performance and achieve departmental targets
• Coordinate and execute promotional activities

Finance & Administration

• Monitor and control departmental expenses
• Ensure accurate and timely completion of administrative processes

Operations & Maintenance

• Ensure smooth day-to-day operations of the department
• Maintain equipment and store standards

Shrinkage & Security

• Monitor and control stock losses and shrinkage
• Ensure adherence to security procedures

Customer Service Management

• Deliver and maintain excellent customer service standards
• Resolve customer queries and complaints effectively

People Management & Development

• Lead, coach, and develop team members
• Manage performance and support staff development

Closing date - 20 April 2026