About the position
Role Summary
We are seeking a passionate and results-driven Deli Manager to lead and manage all operations within the Deli Department. This role is pivotal in ensuring exceptional customer service, maintaining high hygiene and safety standards, and maximizing profitability through effective stock and cost management. The ideal candidate is hands-on, highly organised, and thrives in a fast-paced retail environment.
Requirements
Minimum Requirements:
Minimum of 2-3 years relevant experience in a deli or retail food environment
1-2 Supervisory experience
Experience working with retail systems and reporting tools (e.g. SAP or similar)
Proven ability to analyse data and identify root causes of stock variances
Computer Literacy
Competencies:
Strong communication and interpersonal skills
Ability to control and maintain quality and operating standards
Passionate about delivering excellent customer service
Effective delegation and team leadership
Strong team orientation with the ability to motivate and develop staff
Strong analytical and problem-solving skills
Commercial and business acumen
Key Responsibilities
Key Responsibilities:
Merchandising & Stock Management
Execute plano guides at 100% and ensure full compliance with merchandising standards
Conduct regular quality checks and handle products strictly according to SOPs
Ensure the department is trade-ready by store opening time
Identify fast-selling lines and analyse implications on margin optimisation and sales opportunities
Ensure adequate stock availability to meet customer demand while minimising waste
Monitor and implement promotional activity in line with the promotional calendar
Maintain clean, organised, and compliant back-up and storage areas
Manage stock rotation, sell-by dates and FIFO principles on sales floor and back-up areas
Continuously maintain merchandising and cleanliness standards throughout the trading day
Food Safety, Hygiene & Compliance
Enforce hygiene, housekeeping, and food safety standards at all times
Monitor adherence to health & safety requirements
Implement cleaning schedules and verify effective sanitation practices
Identify non-conformances and apply effective corrective actions
Customer Service
Proactively respond to customer queries and requests
Manage out-of-stock queries by offering alternatives and communicating delivery timelines
Ensure department equipment is operational, staffed, and customer-ready
Staff Management
Communicate priorities, targets, and operational updates clearly to staff
Delegate tasks effectively and monitor execution
Promote accountability and adherence to SOPs
Address procedural, policy, and legislative non-compliance
Cascade key information to the team from regional meetings
Review, check, and amend Kronos scheduling to meet operational needs
Administration & Performance Management
Monitor waste, turnover, and stock variances, ensuring corrective action is taken
Identify barriers to achieving sales targets and implement improvement initiatives
Ensure all Shelf Edge Labels (SELs) are current, accurate, and customer-legible
Maintain equipment and general maintenance standards
Systems & Reporting
Conduct gap scanning and manage out-of-stock and overstock reporting
Draw and analyse reports from SAP
Communicate stock concerns to Demand Planning
Process IDTs, waste, and "reduced to clear" actions in line with SOPs
Monitor electronic communications throughout the day
Closing Date: 10 February 2026
