About the position
Role Summary
The Store Manager is responsible for driving profitable sales growth, delivering exceptional customer experience, and leading a high-performing store team. The role ensures the store operates to brand standards while achieving commercial, people, and operational targets.
Requirements
Matric / Grade: 12 (NQF Level 4 equivalent).
Diploma or higher qualification - advantageous
3 to 4 years' experience in retail clothing, of which 2 years must be in a supervisory or management role
Computer literate - MS Outlook, Excel, Word. MS Teams/Zoom.
Must have experience with stock reporting systems (e.g. SAP).
Must be able to work retail hours, including evenings and weekends and stock takes after hours
Must be able to relocate from store to store if and when need be
Someone with a flair and passion for fashion
Behavioral Competencies:
Good interpersonal & communication, conflict-management skills
Strong leadership, to coach, motivate and develop a team.
Customer-centric mindset
Results-driven and accountable
Decisive and resilient in a fast-paced environment
Technical Competencies:
Strong understanding of retail clothing business acumen
Sales analysis and commercial acumen
Computer literacy with POS and stock reporting systems (e.g. SAP).
Knowledge of shrinkage, loss prevention, and stock control processes.
Experience in staff planning and management.
Understanding of store operations, compliance, and retail audit requirements.
Knowledge of stock management and VM execution.
Accuracy and attention to detail
Key Responsibilities
Sales Growth, Promotions & Profitability
Drive turnover, identify growth opportunities and achieve store sales targets and KPIs.
Implement sales action plans to improve performance and profitability.
Analyse sales and store performance reports and identify trends and opportunities.
Control store expenditure and ensure effective cost management.
Execute promotions, campaigns, and seasonal changes accurately.
Manage shrinkage, markdowns, repricing and stock losses within target
Daily Operations/Stock and Risk Management:
Opening and locking of store in accordance with the company security procedures
Conducting start & end of day reporting and procedures
Conducting administration (invoices, pricing, costs, floats & banking, expense control, reconciliations) per company standards and procedures
Ensuring merchandise is offloaded, captured, packed, merchandised & displayed per company policy
Controlling shrinkage
Ensure that OHS standards and Security policies are adhered to at all times
Customer Centric approach:
Deliver a customer-first culture by always ensuring exceptional service.
Attending to all customer service requests
Manage customer queries and complaints professionally and resolve issues effectively.
Drive customer retention through service excellence and consistent store standards.
Visual Merchandising
Ensure that VM standards are adhered to and execution of all plans and promotions.
Maintain a clean, neat, well-stocked and inviting store environment.
Drive promotional execution and seasonal launches, markdown execution is timely and accurate manner.
Maintain outstanding floor condition, signage, and displays.
Execute customer journey.
People Management and Leadership
Lead, motivate and inspire the store team to achieve store objectives.
Manage performance through coaching, training, corrective action and recognition.
Assist with recruitment at a store level according to company policy and procedures.
Ensure effective onboarding of all new staff in line with company policies and procedures.
Plan staffing requirements, staff leave and ensure effective staff scheduling aligned to trading patterns.
Assist with identifying Learning and Development initiatives for employees.
Closing date - 24 March 2026
