About the position
Role Summary
To manage the daily operations, performance, and standards of the Clothing department within a Super/Hyper store, ensuring sales growth, customer service excellence, and compliance with PnP Clothing policies and values.
Requirements
Minimum Requirements
Grade 12 / Matric essential.
2-3 years' supervisory/management experience in retail, preferably clothing/fashion.
Knowledge of VM, promotions, and stock processes.
Proven track record of delivering sales and shrink targets.
Willingness to work retail hours, weekends and public holidays.
Competencies
Strong leadership and communication skills - assertive and confident.
Excellent customer care and interpersonal skills.
Strong commercial acumen - sales, shrink and profit awareness.
Knowledge of stock management and VM execution.
Ability to coach, motivate and develop a team.
High levels of organisation, accuracy and attention to detail.
Aligned with Pick n Pay values: customer first, accountability, doing good, collaboration.
Key Responsibilities
Key Responsibilities
1. Sales & Profitability
Deliver Clothing department sales and profit targets.
With the support of the Area Manger - Monitor daily sales reports and take corrective action on underperforming categories.
Identify opportunities for upselling and promotional execution.
2. Shrinkage & Security
Implement shrink control processes (fitting room monitoring, stock rotation, damages).
Enforce security and loss prevention standards.
Escalate shrink risks to Store Manager and Area Manager.
3. Merchandising & Standards
Execute visual merchandising (VM) and promotional guidelines as directed by PnP Clothing.
Maintain outstanding floor condition, signage, and displays.
Ensure promotional and markdown execution is timely and accurate.
4. Stock Management
Oversee delivery processes, GRV accuracy and replenishment from backup.
Manage stock rotation, ensuring correct size availability and seasonal relevance.
Report stock issues and coordinate markdowns/returns.
5. Customer Service
Ensure all customers receive excellent service.
Respond to escalated queries and complaints courteously and effectively.
Lead by example in being customer centric and service driven.
6. People Management
Lead and motivate the Clothing department team.
Allocate daily tasks and monitor execution.
Conduct coaching, performance management and basic disciplinary actions.
Identify training needs and liaise with HR/Area Manager for development support.
Give daily/weekly/monthly feedback on scheduling/absenteeism/late coming (edits) to Workforce Manager.
7. Promotions & Pricing
Ensure pricing and labelling accuracy.
Execute promotions and markdowns to Clothing divisional standards.
Provide feedback on product performance to Area Manager.
8. Compliance & Administration
Maintain hygiene, housekeeping and safe working standards in floor and backup.
With support of the Area Manager - Complete daily, weekly and monthly Clothing admin and reporting.
Ensure full compliance with store, legal and Clothing business policies.
Closing date: 06 February 2026
