About the position
Introduction
To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.
Duties & Responsibilities
Merchandise Management
Ensures that hygiene, housekeeping and safe work standards are maintained
Monitors adherence to merchandise/display standards
Conducts regular quality checks on merchandise
Checks that pricing of products are correct
Optimises stock levels
Ensures the safe handling of and disposal of hazardous chemicals
Identifies possible hazards in the workplace
Manages inventory
Monitors quality checks on merchandise
Checks and advises on merchandising safety and hygiene standards
Monitors competitor developments and customer profiles
Develops and builds supplier relationships
Analyses category performance
Finance
Monitors departmental gross margins and turnover and identifies deviations
Conducts bi-annual stock take
People Management & Development
Evaluates the performance of subordinates against agreed objectives and standards
Monitors, assists and advises on staff performance
Supervises staff
Provides input into scheduling requirements for the department
Operations & Maintenance
Ensures that all equipment is maintained in effective working order
Ensures that equipment is operated in accordance to laid down standards
Ensures that checks are carried out on faulty equipment before calling out relevant contractor
Ensures that back-ups are well maintained
Shrinkage & Security
Controls Soilage
Controls mark-downs and shrinkage
Ensures adherence to security procedures
Implements shrinkage control measures
Monitors all areas of possible loss due to theft, freebagging, fraud, and/or carelessness
Opens and locks store
Attends to alarm call-outs
Ensures that cash office procedures and security checks are adhered to
Administration
Completes all relevant administration documentation
Monitors and checks accuracy of LAN listing wit reference to incorrect barcodes and discontinued lines
Monitors and checks that price changes are actioned daily
Analyses stock reports
Confirms daily rosters and follows up on deliveries
Utilises daily stock reports
Customer Service Management
Provides customers with information on store layout, product availability and customer services
Listens, confirms and responds to customer request for products and services
Deals with customers who wish to return/exchange/repair goods previously purchased
Performs front-line duty
Handles customer complaints
Sales Promotions
Plans and implements sales promotions
Plans and implements the execution of in-store promotions
Monitors the implementation of promotional activities in store
Evaluates the success of promotional activities in-store
Experience & Qualification
Grade 12 / Matric
Minimum 2 - 3 years' experience in a supervisory role
Clothing / General Merchandise experience required.
Competencies
Communication
Controls quality & standards
Customer orientation / Passion for customer
Delegation
Team orientation
