About the position
Description:
We are looking for an experienced Broker and Franchise Manager to join our team and take charge of growing and supporting our broker and franchise distribution channels. In this pivotal role, you will be responsible for developing strategies that drive business growth, ensuring compliance, and managing key relationships to achieve business objectives. If you're a strategic thinker with a proven track record in sales, franchise development, and team leadership, we'd love to hear from you!
Responsibilities:
- Collaborate with senior management to develop and execute a comprehensive broker and franchise strategy aligned with the company’s goals.
- Design operational strategies to attract onboard and retain suitable brokers and franchises.
- Set KPIs for growth, including broker recruitment and business volume targets, and monitor progress.
- Develop processes in collaboration with internal teams (ICT, Insurance Operations) to provide seamless support to brokers and franchisees.
- Create and maintain a comprehensive broker and franchise policy manual and ensure compliance.
- Strengthen relationships with distribution teams to ensure maximum market reach and minimize channel conflicts.
- Design growth strategies and tracking mechanisms to achieve sales targets.
- Identify new market opportunities and implement expansion strategies for brokers and franchises.
- Develop sales and marketing budgets and work closely with Broker Area Managers to resolve issues and maintain strong relationships.
- Lead the development and execution of a franchise growth strategy, identifying potential franchisees and managing the sales process.
- Provide guidance and support to new franchisees, ensuring alignment with operational standards and brand guidelines.
- Represent the company at industry events to promote the franchise opportunity and enhance brand visibility.
- Collaborate with the Learning & Development team to create broker training programs that enhance industry knowledge and business skills.
- Develop mentorship programs and ensure brokers receive ongoing support from Area Managers and Broker Consultants.
- Foster a strong relationship with brokers, ensuring their continued development and engagement.
- Regularly evaluate broker and franchise remuneration models and recommend improvements.
- Implement compliance controls to ensure brokers are properly licensed and adhere to regulatory requirements.
- Monitor brand standards and ensure all marketing and advertising materials are compliant with corporate identity guidelines
- Manage and mentor a high-performance team of Broker Area Managers, ensuring they achieve sales targets and adhere to compliance standards.
- Foster a culture of continuous learning, development, and high performance within the team.
- Build and maintain a network of industry contacts to bring new opportunities into the business.
- Develop and execute external communication and marketing programs to engage brokers and promote the company’s brand.
Requirements - Relevant tertiary qualification (Business, Marketing, Insurance, or related fields).
- FAIS compliance (Must be registered as a Key Individual with the FSCA).
- RE 1 certification.
- Minimum of 5 years in insurance management, specifically with brokers or franchise networks.
- Proven experience in sales strategy development, franchise management, and broker relationship management.
- Strong knowledge of insurance legislation, compliance, and governance within the insurance sector.
- Demonstrated ability to develop and execute broker development programs and training initiatives.
- Experience with risk management, compliance controls, and brand standards within the industry.
- Leadership experience in managing teams, fostering a high-performance culture, and driving business growth.
- Strong analytical, planning, and problem-solving skills.
- Excellent communication, interpersonal, and leadership skills.
- Ability to build and maintain strategic relationships with brokers, franchisees, and industry stakeholders.
- Strong knowledge of sales growth strategies, market expansion, and client relationship management.
- Proficiency in Microsoft Office and CRM tools.
Desired Skills:
- Sales
- Broker Development
- KPIs
- Broker and Franchise Strategy
Desired Qualification Level:
About The Employer:
