About the position
A 5-Star Full Boarding Lodge in a Big 5 Reserve based in Phalaborwa is seeking a dynamic, passionate, and experienced couple to take full responsibility for the daily operations, guest experience, and upkeep of this prestigious full boarding lodge. This position is ideal for a multiskilled couple where one partner (her) manages lodge operations, guest services, and administration, and the other (him) focuses on game guiding management, staff supervision, maintenance, and property operations.
- Salary (CTC): R40 000 – R60 000 per couple (based on experience)
- Benefits: On-site housing included.
Responsibilities – HER (Lodge Manager / Guest Services / Admin)
Guest Relations & Front-of-House:
- Warmly welcome and check-in guests with professionalism and enthusiasm.
- Manage reservations, cancellations, and guest communications (phone, email, in-person).
- Coordinate guest activities, bush experiences, and special occasions.
- Ensure consistent 5-star guest satisfaction and handle any complaints diplomatically.
- Meet and host travel agents and VIP guests.
Lodge Operations & Staff Management:
- Supervise front-of-house, housekeeping, and support teams.
- Prepare staff rosters, manage leave schedules, and oversee daily tasks.
- Maintain pristine guest areas and lodge cleanliness.
- Manage stock control, lodge consumables, and inventory.
- Monitor infrastructure conditions and coordinate with maintenance.
Administrative & Financial Duties:
- Oversee financial processes including guest billing, petty cash, and invoicing.
- Ensure booking accuracy (NightsBridge or similar).
- Manage supplier relationships and procurement.
- Proficient use of Microsoft Outlook, Word, and Excel for operational reporting.
- (Advantageous) Assist in lodge marketing and social media updates.
Responsibilities – HIM (Staff Management / Maintenance / Hosting)
Staff Management & Reporting Structure:
- Manage a team of 10 to 20 lodge and field staff.
- Provide strong leadership, scheduling, and performance oversight.
- The game driver will report directly to this role.
- Enforce discipline, productivity, and service quality standards across the team.
Maintenance & Property Oversight:
- Maintain lodge infrastructure, gardens, and surroundings.
- Conduct regular vehicle checks and coordinate repairs.
- Oversee all general maintenance and ensure operational readiness of equipment.
Requirements
HER:
- Diploma in Hospitality Management or similar qualification.
- Minimum 5 years’ experience in 4- or 5-star lodge environments.
- Proven experience in FOH, HR, Admin, and Lodge Operations.
- Highly organized, detail-oriented, and effective under pressure.
- NightsBridge and MS Office proficiency essential.
- Strong leadership, financial acumen, and communication skills.
- Marketing/social media experience (advantageous).
HIM:
- FGASA Level 2 (NQF 4), Full Trails Guide, ARH + Rifle Handling Certification.
- Valid PDP and driver’s license.
- First Aid Certificate (valid).
- Minimum 5 years guiding experience, with proven Big 5 tracking expertise.
- Demonstrated experience managing 10 to 20 staff members.
- Strong management and leadership capabilities.
- Maintenance and mechanical proficiency.
- Astronomy knowledge (advantageous).
- Excellent guest relations and hosting abilities.
Desired Skills:
- Lodge Manager
- Daily Opertaions
- Full Boarding
- Game guiding
- Staff Supervision
- Guest Services
Employer & Job Benefits:
