About the position
About the Role
We are seeking a highly organised and detail-oriented Logistics Support Officer to join our logistics team. This is a behind-the-scenes operational role focused on enhancing the accuracy, efficiency, and overall quality of itinerary delivery.
You will play a critical role in supporting consultants by managing administrative and data-driven tasks, primarily within the Safari Portal platform, ensuring all itineraries are complete, consistent, and guest-ready well ahead of travel.
This role is ideal for someone who thrives on structure, precision, and process-driven work, and who enjoys contributing to seamless travel experiences from an operational perspective.
Key Responsibilities
Safari Portal Management
- Take ownership of finalising and fully populating itineraries within the Safari Portal
- Gather, verify, and input all relevant travel information including guest details, flights, transfers, accommodation, and documentation
- Ensure all itineraries are complete and updated at least 60 days prior to travel
- Maintain consistency, accuracy, and high-quality formatting across all entries
- Identify and resolve missing or inconsistent data, escalating where necessary
- Manage agent notifications and proactively initiate guest messaging within the platform
Quality Control & Itinerary Validation
- Conduct thorough final checks across all itinerary components
- Ensure alignment between costing sheets, supplier confirmations, and portal entries
- Verify supplier rates, inclusions, and logistical details
Document & Information Administration
- Upload and organise all guest documentation for FIT and group bookings
- Maintain a comprehensive and well-structured “travel wallet” with all relevant files (itineraries, invoices, vouchers, etc.)
- Ensure documents are clearly labelled, securely stored, and easily accessible
- Store guest-provided documentation within internal systems (e.g., OneDrive)
Supplier Information Support
- Confirm supplier details, rates, and inclusions are accurately reflected
- Update supplier information as required
- Work with consultants to ensure all updates are consistently applied
Cross-Team Coordination
- Collaborate with consultants, guides, and finance teams to clarify itinerary details
- Work closely with management for task allocation and prioritisation
Continuous Improvement & Standards
- Maintain high-quality standards across all itinerary outputs
- Identify workflow inefficiencies and suggest improvements
- Stay up to date with Safari Portal updates, tools, and best practices, sharing insights with the team
Skills & Experience
- Exceptional attention to detail and accuracy
- Strong organisational and time management skills
- Ability to work independently and manage priorities effectively
- High level of digital proficiency (Safari Portal experience advantageous but not essential)
- Process-driven with a commitment to quality and consistency
- Comfortable working with repetitive, detail-focused tasks
- Strong team collaboration skills
- Understanding of the travel industry and logistics processes is advantageous
Please note that only suitable candidates will be contacted.
Desired Skills:
- logistics
- support
- officer
