Logistics / Shipping /Customer Services Manager – Fertiliser

About the position

A well-known international agricultural company requires the above to work closely with the Sales, Demand Planning team as well as senior management based locally and internationally. The successful candidate will ensure that customers receive their products timeously by liaising and coordinating with Service Providers such as Shipping Agents, Transporters and Port Warehouse Operators to confirm delivery of stock.
Minimum requirements for the role:

• A bachelor’s degree or diploma in Logistics, Supply Chain, Shipping, a Business or Finance or related qualification is preferred.
• Previous experience having worked within a Shipping and or Customer Services or Internal Sales role ideally within the agricultural / Fertilizer and or chemical or related markets is preferred for the role.
• Must have strong knowledge of Assigned Region/s Fertiliser industry & imports with respective relationship with main Assigned Region/s importers.
• High-energy strategic problem solver with strong analytical and business judgment skills.
• Must have a proven track record of leading logistics or documentation processes in an organisation.
• Must be familiar with Letters of Credit.

The successful candidate will be responsible for:

• Working closely with the sales and demand planning team as well as senior management based locally and internationally. The successful candidate will ensure that customers receive their products timeously by liaising and coordinating with Service Providers such as Shipping Agents, Transporters and Port Warehouse Operators to confirm delivery of stock.
• Review letters of credit, monitor customer invoices, and customer account statements and confirm with the international head office. 
• Providing invoices reflecting final prices, credit and debit notes to customers and updating collection records.
• Verifying that all parts of Letters of Credit are reviewed and that their contents are matched against specifications to ensure the preparation of shipping documents in accordance with requirements.
• Ensuring that payment records and balances are aligned with Finance records.
• Following up on payments at Clients to ensure timely collection.
• Providing the Sales team with the required data to issue order numbers in accordance with sales contracts and agreements.
• Submitting debit and credit notes to customers in accordance with final price calculations.
• Coordinating with logistics and port service providers to ensure timely vessel arrivals and smooth discharge operations.
• Coordinating with customers and logistics service providers to ensure the timely loading of products from the warehouse.
• Managing all documentation and customs clearance operations with the appointed agent.
• Performing stock reconciliations and reporting on a regular basis.
• Tracking and reporting changes in international trade requirements, including UCP 600, Incoterms and new country-specific requirements.
• Implementing international trade standards and logistics policies and procedures in line with statutory requirements, the applicable authorisation and procuration framework, and industry best practices.
• Participating in building strong and long-term relationships with customers by executing actionable retention plans for strategic customers.
• Maintaining high levels of customer satisfaction by providing excellent service.
• Conducting regular discussions with the Demand Planning team to resolve customer complaints.

Salary package, including benefits, is highly negotiable depending on experience gained.

Desired Skills:

• Fertiliser
• Customer Services Manager
• Logistics
• Shipping
• Shipping Manager
• Logistics Manager