About the position
Call Centre Operator (Logistics)
- Pretoria North, Gauteng
- Full-Time, Permanent
- R10,000 R15,000 per month
Are you a detail-driven problem solver with a passion for logistics and real-time operations? Our 24/7/365 logistics call centre is looking for a Call Centre Operator who thrives in high-pressure environments and can juggle multiple tasks with confidence and calm.
Job duties:
As a key player in our fast-paced call centre, your responsibilities will include:
Breakdown & Repair Coordination
- Receive breakdown calls from drivers and arrange repairs through approved service providers or truck dealerships.
- Maintain ongoing communication with fleet controllers regarding the repair status.
- Record all details in the breakdown book for morning handover to the admin team.
Diesel Approvals
- Direct drivers to approved diesel filling stations.
- Authorise diesel refills, issue reference numbers, and log all relevant data into the system (fleet number, litres, time, date, kms).
Load & Route Monitoring
- Capture loading and offloading details, including client info, load mass, kms, and times.
- Monitor routes for any deviations and take corrective action when necessary.
Journey Management
- Enforce journey and sleep plans.
- Wake drivers up as needed and report delays or route deviations to Fleet Controllers.
- Activate recovery protocols during emergencies like accidents or hijackings.
Pool Vehicle Management
- Manage bookings for company pool vehicles.
- Perform inspections and report any issues to the Technical Manager.
Requirements:
- Matric / Grade 12 (Required)
- 2-3 years experience in a logistics or transport call centre (Required)
- English fluency (Required); Afrikaans (Desired); Other SA languages (Advantageous)
- Diploma in Logistics/Transport Management (Advantageous)
- Strong admin skills, attention to detail, and the ability to work under pressure
Working hours:
- Day Shift: 06:00 18:00
- Night Shift: 18:00 06:00
- Work Schedule: 3 days on / 3 days off rotation
- Includes weekends and public holidays
If you're organised, proactive, and love solving problems in real-time, we want to hear from you!
Desired Skills:
- transport
- logistics
- call centre
- fleet
- journey management
Desired Work Experience:
- 2 to 5 years Call Centre Operator
