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Dananda Talent

Local Service - Key Account Manager

Dananda Talent

  • R Undisclosed
  • Permanent Intermediate position
  • Sandton
  • Posted 06 Aug 2026 by Dananda Talent
  • Expires in 30 days
  • Job 2643552 - Ref JHB000876

About the position

Our client is a globally recognised manufacturer of world-class filling and packaging systems serving the beverage and liquid food industries. They are looking to appoint an experienced Local Service Key Account Manager who has extensive experience within the packaging machinery industry.
This is an excellent opportunity for someone who enjoys combining technical expertise, customer relationship management and commercial acumen within a highly specialised engineering environment


PLEASE NOTE
Applications will only be considered from candidates with proven experience in:

  • Packaging machinery
  • Liquid filling equipment
  • Hard packaging applications
  • Customer-facing technical service or aftermarket support

Candidates whose experience is limited to general FMCG production, manufacturing processes or plant operations without direct exposure to packaging machinery unfortunately cannot be considered.

Key Responsibilities
Reporting to senior management, you will be responsible for:
  • Growing the after-sales service business
  • Building long-term strategic customer relationships
  • Acting as the primary customer contact for all service-related matters
  • Conducting customer visits and service reviews
  • Providing technical advice regarding maintenance strategies, upgrades and equipment improvements
  • Managing service projects, overhauls and maintenance programmes
  • Preparing quotations and service agreements
  • Coordinating internal departments to ensure outstanding customer service
  • Managing SLA implementation and contract compliance
  • Supporting new equipment installations from a service perspective
  • Monitoring customer satisfaction and resolving service issues
  • Following up on quotations, purchase orders and overdue accounts
  • Managing warranty claims, complaints and service-related documentation

Minimum Requirements
To be considered you should possess:
  • Relevant tertiary qualification (Engineering, Technical or similar)
  • Minimum 5-10 years' experience in a technical sales, service or key account management environment
  • Proven experience within the packaging machinery industry
  • Demonstrated exposure to liquid filling technologies
  • Experience with hard packaging equipment
  • Strong customer relationship management skills
  • Commercial and contract management experience
  • Excellent communication and negotiation skills
  • SAP experience
  • MS Office proficiency
  • Ability to travel locally and internationally
  • Valid driver's licence

Highly Desirable Experience
Candidates who have worked with manufacturers, OEMs, system integrators or service organisations supplying packaging equipment into industries such as:
  • Beverage
  • Food
  • Dairy
  • Brewing
  • Soft Drinks
  • Bottling
  • Pharmaceutical Packaging
  • Liquid Food

Personal Attributes
The successful candidate will demonstrate:
  • Exceptional customer focus
  • Strong technical aptitude
  • Commercial awareness
  • Excellent planning and organisational ability
  • High attention to detail
  • Ability to work independently
  • Strong problem-solving capability
  • Professional communication skills
  • Ability to manage multiple priorities
  • A collaborative team approach

Desired Skills:

  • Strong technical aptitude
  • Exceptional customer focus
  • Ability to manage multiple priorities

Dananda Talent

About the agency

Who We Are Dananda Talent provides an agile talent management solution to our professionally qualified students at the Regenesys Business School, for new graduates, senior managers and the executive market. The purpose behind Dananda Talent – formed in 2007 – is to build a life-long relationship with our students as we pursue our common purpose of making our world a better place through leadership development Danada has grown into a respected, independent recruitment provider, advising international and local companies, offering exceptional insights and services across multiple markets and industries. Its success is based on understanding trends, using strong networks, and working with a database of over 190 000 alumni. Dananda Talent is a holistic human capital and strategic business partner focused on supporting our clients and candidates to achieve their professional, personal and financial aspirations. We do this by connecting the right people to the right opportunity, where together they can co create, collaborate and connect for future success. Our team of talent consultants is able to leverage their cumulative capabilities and experience to produce a unique value proposition designed to meet the needs of our Clients through customised, agile sourcing solutions, working with blue chip cli-ents and well respected global industry leaders. What we do • Senior Management and Executive Recruitment • Permanent Recruitment • Temporary Employment Services (TES) • Industry and Talent Mapping • Recruitment Process Outsourcing (RPO) • Response Handling Process Services • Contract Recruitment The Dananda approach • We adopt a customized, agile and adaptable approach to each and every recruitment assignment we undertake. Each assignment is expertly managed individually, so that we can deliver candidates who match specific requirements. • We use the best search methodologies to find the best candidates within a significantly shorter timeline. We have a large candidate database and also proactively approach passive candidates for each role, giving clients the best of both our Search and Contingent Recruitment capabilities. • We continuously build active relationships with sought-after and skilled individuals to ensure that we are able to access the best talent quickly. We keep track of these individuals as they grow and progress through their career. • We constantly build our networks, tapping into new developments and trends in the market and advise you about what’s happening in your industry. What makes us different Dananda strives to stay ahead of the market in areas where our clients have great talent needs especially in scarce skills. By operating locally, in Africa and internationally, Dananda has access to the latest trends which enables both us and our clients to stay ahead of the curve. Our team of talented Sourcing and Recruitment Specialists who adopt international world class Boolean sourcing techniques, ensures that no stone remains unturned in finding the best candidate. • We enjoy what we do • We are passionate about people development • We have fun while developing meaningful connections with people who entrust us with their future • We unlock potential into execution when our build and contribute to the success of the organisations and communities we place them in.

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