About the position
Introduction
We're looking for a friendly, organized Floor Manager to help keep our local store running smoothly day to day. You'll take the lead on managing staff and resources, making sure everything is up to standard. Setting clear plans to meet targets and deadlines. If you're great with people, enjoy being hands-on, and thrive in a busy environment, this could be a great fit.
Duties & Responsibilities
Merchandising Management
Executes plano guide 100%
Rotates stock as per policy/SOP on sales floor and back up area
Throughout day ensures department merchandising and cleanliness standards are maintained.
Follows standards set down for promotional space
Follows promotions communications'
Ensures back up area standards maintained at all times - all stock represented on floor
Elevates any continuing stock issues to Store Manager
Ensure department follows H&S standards and processes as per SOP.
Understand customer needs and communicate these to demand planning
Systems Management
Gap scanning out of stocks
Identifies, counts, and records out of stocks & over stocks
Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and
sending to Demand Planning
Processes IDTs via SAP
Actions reduced to clear on SAP as per SOP
Checks for electronic communications regularly during the working day
Customer Services Management
Handles customer complaints and special customer requests
Advises customers on products
People Management & Development
Evaluates the performance of direct reports against agreed objectives and standards
Reviews staffing requirements and provides input into staff scheduling
Keeps staff informed of new initiatives, store and department performance
Keeps staff motivated
Identifies training needs
Coaches staff and management
Finance & Administration
Ensures that all equipment is properly maintained in effective working order
Ensures that general maintenance standards are met
Follows up and controls departmental expenses
Monitors result and investigate deviations to budget.
Monitors waste, and ensures procedures are adhered to
Experience & Qualification
Matric Grade 12.
2-4 years relevant retail / inventory experience
Competencies
Create, read and interpret reports
Achieving results through others
Plan, organize and follow up on activities and plans
Good personal communications skills
Adhere to standards, procedures and policies
Customer Orientation
Communication skills - clearly conveying message and actively listening
Business mindedness
