About the position
Duties & Responsibilities
- Level 3 technical escalation point for the help desk team
- Train and upskill the help desk team
- Adhoc projects that may be assigned from time to time
- Provide an excellent IT support service to customers
- Work according to UK/Ireland office hours
Desired Experience & Qualification
- 5+ years experience in a similar role, preferably within a multi-customer environment
- Must have Microsoft or other industry certifications (eg. A+,N+,MCSA,O365,Ubiquiti,Azure,WatchGuard)
- Sound knowledge of Microsoft server technologies
- Configuring and managing RMM and Microsoft Systems center
- Building and configuring Server hardware - including RAID configuration
- Server backup Software management
- Sound knowledge of Microsoft Cloud technologies including administration of Office 365, InTune, SharePoint, Teams and Azure AD
- Understanding of third party software such as Sage 50, Sage 300, VIP, SAP, Quickbooks etc
- Experience with installing and setting up SSL certificates including renewals
- Understanding and troubleshooting of all applications within the Office 365 environment
- Sound knowledge and experience of LAN and WAN technologies ie. switches, wireless APs and firewalls
- Solid experience with server backups including configuring, restoring and troubleshooting.
- Must have VoIP experience
- Advantageous to have Mac OS skills
- Ability to create easy to understand technical documentation for junior engineers to follow
- Excellent problem solving skills
- Good communications skills, both verbal and written
- Fluency in English is a MUST
- Responsible team player who is capable of working on their own initiative and can make a fresh and positive contribution to the helpdesk team
- Must reside in and around Durban
- This is a Non-AA/EE position
Package & Remuneration
Market related depending on qualifications and experience
Due to the high volume of responses only candidates who meet the necessary criteria will be contacted
If you do not hear from us within 7 days please consider your application unsuccessful
Desired Skills:
- Windows Server
- O365
- Network Support
- Backups
- Software troubleshooting
- Windows software
Desired Work Experience:
Desired Qualification Level:
Employer & Job Benefits:
