About the position
A managed IT Support and Services provider that offers comprehensive IT solutions, including network infrastructure, 24/7 technical support, cybersecurity, cloud services, and hardware/software procurement is seeking a Level 2 Engineer to manage complex infrastructure, lead strategic transitions, and bridge the gap between traditional support and cutting-edge AI integration.
Responsibilities:
- Infrastructure Management: Design, deploy, and optimize hybrid cloud environments (AWS/Azure) and virtualization stacks (VMware).
- Strategic Transitions: Lead the evolution of client environments from reactive MSP models to proactive, Managed Intelligent Provider (MIP) frameworks.
- Security & Compliance: Implement and audit frameworks including GDPR, HIPAA, and ISO 27001; manage risk assessments and NIST-aligned controls.
- AI Integration: Utilize TensorFlow/PyTorch and data analytics platforms to automate workflows and generate predictive maintenance insights.
- Threat Intelligence: Manage AI-driven security tools (SIEM/EDR) for advanced threat detection and incident response.
Minimum Requirements:
- Strong experience in designing, implementing, and optimizing hybrid cloud environments.
- Deep proficiency in AWS, Azure, and VMware.
- Advanced knowledge of networking and virtualization technologies.
- Hands-on exposure to machine learning frameworks such as TensorFlow and PyTorch.
- Experience using AI tools and data analytics platforms for automation and predictive insights.
- Solid understanding of GDPR, HIPAA, SOC 2, and ISO 27001.
- Expertise in cybersecurity frameworks, specifically NIST.
- Experience in risk assessment, formal audits, and control implementation.
- Proven ability to lead large-scale IT transformations.
- Experience transitioning clients from reactive MSP models to proactive MIP (Managed Intelligent Provider) frameworks.
- Strong skills in Agile methodology and organizational change management.
- Advanced skills in threat detection and incident response.
- Experience with AI-driven security tools including SIEM and endpoint protection.
- Mobility: Must possess a reliable vehicle and be willing to travel to client sites as required.
- Education/Experience: Prior experience in a Tier 2 or Senior Support role with a focus on project delivery.
Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [Email Address Removed].com
Desired Skills:
- Level 2 Engineer
- Level 2 Engineer
- Level 2 Engineer
