Level 1 Support Technician - Umhlanga - Durban at Ntice Sourcing Solutions (Pty) Ltd.
NTICE SOURCING SOLUTIONS (PTY) LTD.
- R Undisclosed
- Permanent Intermediate position
-
Mount Edgecombe
- Posted 10 Jul 2026 by NTICE SOURCING SOLUTIONS (PTY) LTD.
- Expires in 34 days
-
Job 2642156 - Ref 68475
About the position
Level 1 Support Technician
Location: Umhlanga, KwaZulu-Natal (Office Based)
Employment Type: Permanent, Full-Time
Salary:Market related
About the Company
My client is a growing Internet Service Provider (ISP) committed to delivering reliable connectivity and exceptional customer service. We are looking for a customer-focused Level 1 Support Technician to join our Technical Support team, based in Umhlanga, Durban.
Job Purpose
To provide first-line technical support to customers by troubleshooting connectivity issues, managing support tickets, configuring networking equipment, and ensuring excellent customer service while working within agreed service levels.
Key Responsibilities
- Answer incoming customer support calls and respond to support emails.
- Log, manage and update customer support tickets through the ticketing system.
- Keep customers informed of the progress of their support requests until resolution.
- Provide remote technical support and troubleshoot internet connectivity issues.
- Perform proactive monitoring of customer connectivity and identify clients requiring assistance.
- Configure and set up routers and VoIP devices.
- Escalate complex technical issues where necessary.
- Maintain accurate documentation of customer interactions and resolutions.
- Deliver professional, friendly and efficient customer service.
- Work collaboratively within the technical support team.
- Meet service delivery targets and deadlines.
- Participate in a rotational shift roster, including weekends and public holidays where required.
Minimum Requirements
- Grade 12 (Matric).
- Relevant IT qualification (Certificate, Diploma or Degree) advantageous.
- Previous experience in an IT Support, Helpdesk or Technical Support environment will be advantageous.
- Basic understanding of computer hardware, software and networking principles.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Customer-focused with a professional telephone manner.
- Ability to work under pressure and manage multiple support requests.
- Strong organisational and time management skills.
- Ability to work independently as well as within a team.
Preferred Skills & Experience
- Experience supporting Internet Service Provider (ISP) customers.
- Knowledge of TCP/IP networking.
- Experience configuring routers.
- Experience configuring and supporting VoIP services.
- Familiarity with remote desktop support tools.
- Experience using a helpdesk or ticketing system.
Advantageous
- Previous networking and IT support experience.
- Valid driver's licence.
- Own reliable vehicle.
Working Hours
- Rotational shifts.
- Weekend work will be required as part of the support roster.
Key Competencies
- Customer Service Orientation
- Technical Troubleshooting
- Problem Solving
- Communication Skills
- Teamwork
- Attention to Detail
- Time Management
- Accountability
- Adaptability
- Ability to work under pressure
Desired Skills:
NTICE SOURCING SOLUTIONS (PTY) LTD.
About the agency
Ntice Sourcing Solutions is a recruitment solutions provider placing professionals across EMEA within all key business functional areas. These business functional areas include: IT, Engineering /Technical, Accounting & Finance, Sales & Marketing, Human Resources, Training and Development, Supply Chain/Procurement, Production and Operations.
Our team is made up of experienced specialist recruiters who are extremely knowledgeable within their chosen field. Our consultants have spent years growing their client and candidate networks which allows them to match candidates to clients quickly. We pride ourselves in ensuring we understand the client brief and focus on placing candidates in companies where they thrive and fit the culture of the business.
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