Legal Counsellor at LegalWise

About the position

Job Title: Legal Counsellor
Report Line: Branch Manager
Department: Legal and Claims
Location: Empangeni
Job Type: Permanent
Reference: LW035/2024

Purpose of the Role:
LegalWise seeks to employ a Legal Counsellor to render excellent service by assisting Members to be in the best position they can be through professional representation.

You will be responsible for:

• Rendering general legal advice
• Administering miscellaneous files (general issues of legal advice and problem resolution given by Legal Counsellor.
• Consultations with Members and providing telephonic advice;
• General administration duties, e.g. diarising of files, drafting correspondence, perusing incoming correspondence and data capturing
• General Branch duties as requested
• Providing regular feedback to Members, Branch Managers, Senior Legal Counsellors and Head office
• Assisting with ad hoc tasks as and when required.

Qualifications and Experience Required:

• Completed a legal degree or completed 2nd year LLB
• Admitted Attorney advantageous
• Internal candidates must be competent on Legal Counsellor Level 1 portfolios of evidence
• Computer Literacy

Skills and Competencies Required:

• Good people skills and able to liaise professionally and effectively on all levels
• Empathy and patience in dealing with Members
• Good consultation skills
• Problem solving abilities and negotiation skills
• Managing work (including time management)
• Building customer loyalty and customer focus
• Good communication skills
• Following up and providing feedback
• Must be Proficient in English and Zulu.

Other Requirements:

• Must relocate on own cost
• ITC/criminal check will be a requirement
• Applicable Psychometric assessment/s will be a requirement.
• Must have valid driver's license and own reliable transport.

If you have not received feedback from us within two weeks of submitting your application, please consider it unsuccessful.

Closing date - 23 April 2024

Desired Skills:

• Good people skills and able to liaise professionally and effectively on all levels
• Empathy and patience in dealing with Members
• Good consultation skills
• Problem solving abilities and negotiation skills
• Managing work (including time management)
• Building customer loyalty and customer focus
• Good communication skills
• Following up and providing feedback
• Must be Proficient in English and Zulu.

About The Employer:

LegalWise dates back to the late 1970's. It was then that the founder Zak Crafford, a Legal Aid employee at the time, was paid a visit by a humble South African thanking him for his assistance on a case. He thanked him by handing him an envelope carrying R10. The man offered to continue paying the founder R10 every month if he agreed to provide him with legal assistance for the rest of his life. Although the innocent gesture could not be accepted, it certainly highlighted a significant need in society to provide legal protection. Legal protection insurance has existed since the early 1900's in Europe and arose due to various long and complicated legal disputes experienced by the public.