About the position
Introduction
Management College of Southern Africa (MANCOSA), a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.
Duties & Responsibilities
CORE PURPOSE
To coordinate and manage the planning, administration, and delivery of weekend webinars, ensuring operational efficiency and academic support across all relevant programmes.
CORE FUNCTIONS INCLUDE:
• Create master webinar schedule - includes creating links, resolving clashes, creating webinar timetables on MANCOSA Connect, updating webinar process documents, co-coordinate orientation webinars, and updating master schedule with information i.e., attendance & summary report.
• Bulk communication - emails, push notifications and SMS reminders for students for webinars.
• Management - manage webinar policy documents and oversee webinar support staff during weekend webinars.
• Student support - Investigate and respond to general student queries with focus and not limited to webinars.
• Monitoring and verification - perform pre and post webinar quality checks on webinar links, recordings, update webinar policy documents, monitor operational processes for compliance with QA standards, extract registers and troubleshooting during weekend webinars.
• Risk Management - monitor core areas for webinar operations, develop and implement mitigating strategies to reduce/avoid negative impact on webinar delivery.
• Manage the webinar support staff and contribute to the preparation for efficiency of academic delivery.
• Generate consolidated reports.
• Co-ordinate and collaborate with relevant stakeholders on all webinar delivery tasks.
Desired Experience & Qualification
QUALIFICATIONS
• An appropriate degree level qualification. (Advantageous - degree in information and technology management or project management)
EXPERIENCE
• 2 to 3 years' experience in an administrative role (preferred)
• Exposure to delivery in HE
RELATED KNOWLEDGE, COMPETENCIES AND SKILLS
• Proficient in Microsoft Office (Excel, Word, PowerPoint and Outlook)
• Excellent administrative skills and experience
• Excellent operational and logistical ability
• Good Computer literacy especially word, excel knowledge and record keeping.
• Accuracy/attention to detail.
• Excellent communication and customer service skills towards staff and students.
• Ability to work autonomously and as part of a team.
• Excellent Planning and organisational skills.
• Ability to work under pressure.
• Relationship builder on all levels.
• Thorough understanding of undergraduate and postgraduate curriculum.
• Manage student queries.
• Ability to effectively time manage and prioritise multiple tasks.
• Strong problem-solving skills.
• Professional attitude and presentation.
ADDITIONAL REQUIREMENTS
• Be able to work during weekends when required.
ADVANTAGES
• Demonstrated experience in a university setting.
• Ability to understand and interpret university procedures and policies.
• Ability to analyse statistical data, trends and make informed decisions.
• Understand the dynamics of higher education.
