About the position
Introduction
Management College of Southern Africa (MANCOSA), a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Learning Centre Administrator
Description
CORE PURPOSE:
To coordinate, provide administrative and operational support, and execute on academic delivery tasks.
CORE FUNCTIONS INCLUDE:
- Create master webinar schedule and upload on SIS – includes creating links, resolving clashes, creating webinar timetables on MANCOSA Connect, updating webinar process documents, co-coordinate orientation webinars, and updating master schedule with information i.e., attendance & summary report.
- Webinar administration – Ensure that scheduled webinars are conducted successfully, manage rescheduling of any webinars not conducted.
- Academic Administrative Support – resolve all academic staff queries relating to weekday higher certificate webinars.
- Bulk communication – emails, push notifications and SMS reminders for students for webinars.
- Monitoring and verification – perform pre and post webinar quality checks on webinar links, recordings, update webinar policy documents, monitor operational processes for compliance with QA standards, extract registers and troubleshooting during weekend webinars.
- Risk Management – monitor core areas for webinar operations, develop and implement mitigating strategies to reduce/avoid negative impact on webinar delivery.
- Generate consolidated reports.
- Co-ordinate all collaborate with relevant stakeholders on all webinar delivery tasks.
- Student support – Investigate and respond to general student queries with focus and not limited to webinars.
Minimum Requirements
QUALIFICATIONS- A suitable degree-level qualification or comparable experience in a similar professional setting.
EXPERIENCE- 1 to 2 years’ experience in an administrative role (preferred)
- Exposure to delivery in Higher Education
RELATED KNOWLEDGE, COMPETENCIES AND SKILLS- Proficient in Microsoft Office (Excel, Word, Power Point, and Outlook).
- Excellent administrative skills and experience.
- Excellent operational and logistical ability.
- Good Computer literacy skills and record keeping.
- Accuracy/attention to detail.
- Excellent communication and customer service skills towards staff and students.
- Ability to work autonomously and as part of a team.
- Excellent Planning and organisational skills.
- Ability to work under pressure.
- Relationship builder on all levels.
- Thorough understanding of undergraduate and postgraduate curriculum
- Manage student queries.
- Develop and distribute student forms and correspondence.
- Ability to effectively time manage and prioritise multiple tasks.
- Strong problem-solving skills.
- Professional attitude and presentation.
ADDITIONAL REQUIREMENTS- Be able to work during weekends when required.
ADVANTAGES- Demonstrated experience in a university setting.
- Ability to understand and interpret university procedures and policies.
- Ability to analysis statistical data
- Understand the dynamics of education.
Desired Skills:
- Excellent operational and logistical ability
- Good Computer literacy skills and record keeping
- Ability to work under pressure
