Learning & Development Specialist

About the position

To support the operational implementation of the organisational capability building programme through application of specialist learning and development skills.
JOB DESCRIPTION

Strategic alignment

• Sourcing of training providers and coordinating participants / service providers for the various external modules
• Developing learning specification and outcomes; monitoring performance of service providers
• Development of learning content for the Claims Processing Programme
• Evaluating effectiveness of the ST insurance capability building programme
• Redesigning the learnerships and Internship programme to align to new talent/ capacity building priorities.
• Sourcing and implementing learning systems to support the culture of ongoing learning, including developing learning paths and optimising utilisation of LinkedIn learning.

 
Operational 

• Coordination, Information management, & Training Administration
• Ensure a good understanding of the operational requirements of the business, identifying L&D and operational gaps to resolve.
• Ensure L&D records and data is saved on the applicable systems and readily available for access when required by management and stakeholders.

• Compile statistical reports concerning L&D as and when required.

• Participate in departmental internal and external audit processes.

• Support in the collection of signoff documentation.
• Liaise with Compliance and Internal audit to collate and make provision of information required

• Ensure administration efficiencies and ongoing monitoring of the HC systems
• Coordinate learning and development initiatives
• Be the main point of contact for all L&D queries within the business.
• Play an active role in creating innovative plans across all functions within CoE & HC.
• Research Learning Management Systems that are best suited for the organisation
• Engage with institutions that offer relevant learning engagements from short courses to post grad.
• Ensure training of employees on HC Systems.

Customer Relations

• Determine the efficiency and viability of the L&D system, initiatives and the impact of service for stakeholders
• Communicate the impact and implication of data result collected
• Follow-up or assist management to implement the agreed solution.

JOB REQUIREMENTS

Qualifications

• Bachelor of Arts Human Resources/Development/ Business Administration or
• Skills Development Facilitator certification.

Experience

• Minimum 6 years in an L&D Specialist role with specific focus on the following:
  • Designing and developing learning content
  • Administrator/ super user of learning management system
  • Oversee graduate/ internship/ learnership programme.
  • Procurement and management of training service providers.
  
  


• Preferable in Insurance or Financial sector

Desired Skills:

• Strong Communication Skills
• Learning and Development Specialist Skills
• Computer Literacy