About the position
Introduction
MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications.
CORE PURPOSE
To build a knowledgeable and competent workforce through the implementation of the training framework and strategy, ensuring current and future skills needs are met.
Duties & Responsibilities
CORE FUNCTIONS
- Take responsibility for the co-ordination and implementation of internal & external training initiatives within the institution, in order to drive development in line with organisational needs
- Work with managers to identify competency needs and skill gaps for support staff
- Build relationships with relevant universities and learning institutions to deliver quality interventions for support staff
- Demonstrate trends in learning development field for staff, relevant stakeholders and drive innovation learning and development for support staff in the institution
- Design and implement in-house training & development programmes for staff to meet identified training needs in accordance with training plans
- Ensure that appropriate training interventions are aligned with organisational objectives by developing and implementing programmes at work that connect staff with institutional goals, values and objectives
- Measure return on training investment (ROI)
- Improve effective onboarding orientation sessions in conjunction with relevant HR policies and procedures
- Develop and curate content within the LMS that inspires creativity and fosters innovation.
- Incorporate gamification elements, storytelling techniques, and real-world scenarios into the learning modules to stimulate creativity.
- Analyze user data, feedback, and engagement metrics within the LMS to assess the effectiveness of innovative features in fostering creativity and innovation.
- Gather insights and generate reports to identify areas for improvement and opportunities to further enhance the LMS for fostering innovation.
- Implement iterative changes and updates to the LMS based on analysis and user feedback to continuously improve its effectiveness.
- Contribute to the establishment and maintenance of a high performance culture and a culture of life-long learning through ensuring that training plans and implemented interventions emphasize and are aligned to these values
- Develop and curate high-quality, engaging content for various social media platforms, including but not limited to text, images, videos, and interactive elements.
- Stay up to date with social media trends and emerging platforms to recommend new content approaches and formats.
- Monitor social media channels for trends, discussions, and opportunities to engage with the audience.
- Foster community growth and engagement through active participation in conversations, responding to comments, and initiating discussions.
- Implement and maintain social media campaigns to increase brand awareness and customer loyalty.
- Provide regular reports with insights and recommendations for optimization.
Desired Experience & Qualification
QUALIFICATIONS
- Bachelors' degree in HRM or Training & Development
EXPERIENCE
- Minimum of 2 years' experience in a training or similar role
- Have a good understanding of the Higher Education
- Excellent needs analysis knowledge
RELATED KNOWLEDGE, COMPETENCIES AND SKILLS
- Knowledge of HR training processes & procedures
- Excellent needs analysis knowledge
- Knowledge of skills and training techniques required for staff
- Knowledge of various training methods (mentoring, coaching, on-the-job learning, classroom-based instruction, e-learning, workshops, simulations etc.)
- Excellent oral communication and presentation skills
- Excellent written communication and report-writing skills
- Excellent planning, organizing, time management and attention to detail
- Computer literacy in MS Office and Learning Management Systems
- Critical thinker and problem-solving skills
- Good interpersonal and communication skills
- Ability to make reasonable decisions
- Team player
- Excellent oral communication and presentation skills
- Excellent written communication and report-writing skills
- Excellent planning, organizing, time management and attention to detail
- Excellent in Microsoft Office, Excel, Word, Power Point, Access, Internet and Email
- Deadline driven
- Strong interpersonal skills
- Integrity and honesty
- Possess a high level of ethics and confidentiality
- Produce work of a high quality
- Creative and innovative
- Ability to work under pressure
ADDITIONAL REQUIREMENTS:
- Driver's License
- Willingness to work weekends and/or overtime when required
