About the position
An exciting opportunity is available for an experienced Lead Product Owner to lead the delivery of innovative digital commerce solutions within a fast-paced Agile environment. This role is responsible for defining product vision, driving product strategy, managing multiple complex products, and ensuring the successful delivery of customer-centric digital experiences.
Working closely with business stakeholders, architects, designers, developers, and Agile teams, you will translate business objectives into high-value product features while balancing customer needs, technical feasibility, and commercial outcomes.
Key Responsibilities
- Define, own, and execute the product vision, strategy, and roadmap.
- Lead solution design for new features while ensuring the best customer experience and considering backend impacts.
- Facilitate requirements gathering workshops and engage stakeholders to define, validate, and sign off business requirements.
- Create and manage the product backlog, ensuring user stories are clearly written with detailed acceptance criteria.
- Prioritize and sequence the backlog to maximize business value and support Agile Program Increment (PI) objectives.
- Work closely with UX/UI designers to ensure delivered solutions align with business requirements and customer expectations.
- Collaborate with architects and technical teams to review solution designs, integrations, APIs, data flows, and microservices.
- Participate in Agile ceremonies including PI Planning, Sprint Planning, Daily Stand-ups, Backlog Refinement, System Demos, ART Sync, and Inspect & Adapt sessions.
- Perform User Acceptance Testing (UAT) and obtain business sign-off before production releases.
- Develop release plans and monitor product delivery against business objectives.
- Drive digital customer engagement and omnichannel experiences that improve customer acquisition, retention, and conversion.
- Use customer insights, analytics, and business data to continuously improve products and customer journeys.
- Produce regular product reporting, progress updates, and stakeholder communications.
- Act as a subject matter expert while mentoring and coaching Product Owners and promoting Agile best practices across teams.
RequirementsMinimum Requirements
- Degree in Business, Information Technology, Engineering, Marketing, or a related field.
- Certified Product Owner and/or SAFe Product Owner certification.
- Minimum 6 years' experience as a Senior or Lead Product Owner within an Agile delivery environment.
- Proven experience delivering large-scale, complex digital products from concept through implementation.
- Strong experience translating business strategy into product roadmaps, user stories, and successful product releases.
- Experience working with cross-functional teams including Business, UX/UI, Development, Architecture, and QA.
- Solid understanding of Agile frameworks, Scrum, SAFe, backlog management, and product lifecycle management.
- Strong knowledge of customer experience (CX), digital commerce, and omnichannel product development.
- Experience working with analytics, data-driven decision-making, and customer insights.
- Understanding of APIs, system integrations, data models, microservices, and solution architecture.
- Knowledge of data privacy and regulatory compliance.
Highly Advantageous
- Ecommerce experience.
- Fulfilment, supply chain, or logistics product experience.
- Experience designing complex delivery networks and customer fulfilment solutions.
- Exposure to enterprise-scale digital platforms and cloud-based environments.
- Experience within retail or consumer-facing digital businesses.
- Exposure to African digital markets.
Desired Skills:
- Product Strategy & Roadmap Management
- Agile & SAFe Methodologies
- Customer Experience (CX) & Journey Optimisation
Desired Qualification Level:
About The Employer:
