About the position
A large company in Pretoria is looking to fill this urgent role.
ESSENTIAL SKILLS REQUIREMENTS:
· Experience in IT Infrastructure Management and/or Operations / 1st/2nd Level Support
· Experienced in LINUX (Linux Support - operations and administration)
· Change Management (CM)
· IT Service Management (ITSM)
· Release Planning
· Start Up Management (SUM)
· System Monitoring
· Technical Continuity Management (TCM)
· Knowledge of BMW, YPA (Advantageous)
· Excellent proficiency in the Agile Tool Chain (JIRA, Confluence)
· Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS SKILLS REQUIREMENTS:
· Optional: Experience with Output Management Solutions
o Spooling Systems
o Document Composition
· Optional: Experience with Exstream and/or VPSX solutions
· A team player with leadership skills.
· Strong analytical and problem-solving skills with a high attention to detail
· Optional: Experience in IT middleware platforms/architectures based on Unix/Linux OS
· Maintain a positive attitude focused on customer satisfaction.
· Good Knowledge of output management solutions on Unix/Linux operating systems, e.g.
o Print Spooling Systems –
§ VPSX
§ CUPS
§ BMW Plotclient PriPlo
§ BMW PlotServer gXnetplot
§ Easycopy and EasyConvert
§ Including the different input, output and filter scripts and their individual configurations
o Document Generation Software –
§ Exstream
· Basic Knowledge of the following:
o Windows Server, Active Directory
o SAP Output Management
o Database technologies - Oracle / PostgreSQL
o Printer and printer languages (PCL,PS,ZPL)
o Business processes requiring enterprise output management
· Operation Tools: SC-Venus, CMDB, ConnectIT
· Monitoring tools: Systems Management Portal (NAGIOS)
· Server technologies (Linux (SUSE), UNIX (AIX), Server administration and virtualisation (VMWare)
· Database technologies experience: Oracle/PostgreSQL
· Storage technologies experience: NAS/SAN/Archive (GS3)
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
IT Degree and/or relevant qualifications
Project managements qualification and/or relevant experience
Qualification: Degree / Diploma in Information Technology or alternatively a qualification related to IT Technical Support
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
· Operational and Support tasks of the Enterprise Services Output Management solution
o BMW KWOM & CAPPO
§ VPSX and CUPS – Print Spooling
§ Exstream – Document Composition
§ BMW Plotclient PriPlo
§ BMW PlotServer gXnetplot
§ Easycopy and EasyConvert
§ Including the different input, output and filter scripts and their individual configurations
· Perform all tasks in a 100% agile manner according to the agile guidelines agreed by the department
· Awareness of agile roles defined within the environment
· Maintaining a high awareness of user needs regarding output management requirements
· Keeping deep knowledge about underlying BMW infrastructure master solutions, e.g Unix, Storage (SAN, NAS etc.(mounting and unmounting of Shares, Share credentials).
· Interacting with other IT architects as needed to ensure fitting infrastructure solutions
· Understanding and incorporating all relevant IT security guidelines of the BMW Group
· Provide or support all necessary BMW IT documentation, e.g. Operations Manuals)
· Ticket creation and resolving requests for incident management, change management and problem management and ITIL support processes at Enterprise level
· Ticket creation, co-ordination and communication with service groups responsible for failures affecting Output Management Infrastructure daily operations.
· Adhere to set SLAs for service delivery of Operational pre-requisites.
· Maintain Output Management landscape to required supportable Software version levels.
· Provide Output Management Operations Monitoring, support to ensure operational uptime for all business applications across multiple countries (Germany, South Africa, China, America, etc.).
· Support Output Management Dev/Maint Team with required Projects
Desired Skills:
- IT Service Management (ITSM)
- Release Planning
- Start Up Management (SUM)
- System Monitoring
- Agile Working Model
- Linux
- SAP Output Management
