Key Accounts Manager
Green Marble Recruitment Consultants
- R25 - R30 per month
- Permanent Intermediate position
-
Primrose
- Posted 24 May 2024 by Green Marble Recruitment Consultants
- Expires in 13 days
-
Job 2568370 - Ref JHB002023
About the position
If you thrive in a dynamic environment and are ready to make a difference in client relations, this is the place to be!"
- Drive customer retention and growth through effective relationship management and value proposition communication.
- Conduct regular meetings and discussions with clients to review performance, address issues, and explore opportunities for improvement.
- Collaborate with internal teams to address customer issues and improve service delivery.
- Build and maintain strong relationships with customers.
- Serve as a primary point of contact for customer inquiries and concerns.
- Provide timely and accurate responses to customer queries.
- Proactively identify opportunities to enhance customer satisfaction and loyalty."
Minimum Requirement:
- Grade 12 certification essential.
- Min 2 - 3 years experience in a similar role.
- Min 1-year experience in fleet leasing/fleet management.
- Must be well presented as this position is client-facing.
- Excellent communication and writing abilities in both Afrikaans and English.
- Strong problem-solving skills.
- Commitment to delivering excellent customer service.
Responsibilities:
- Build and maintain strong relationships with customers.
- Serve as a primary point of contact for customer inquiries and concerns.
- Provide timely and accurate responses to customer queries.
- Understand customer needs and preferences to tailor solutions accordingly.
- Collaborate with internal teams to address customer issues and improve service delivery.
- Proactively identify opportunities to enhance customer satisfaction and loyalty.
- Conduct regular meetings and discussions with clients to review performance, address issues, and explore opportunities for improvement.
- Drive customer retention and growth through effective relationship management and value proposition communication.
- Stay informed about industry trends, market developments, and competitor activities.
- Take proactive steps to manage terminations by driving replacement, upselling additional products, securing signed quotations, and conducting follow-ups.
- Generate regular reports on key performance metrics, such as client satisfaction, retention rates, and revenue growth.
- Generate reports on lost business.
- Proactively manage terminations on a quarterly basis, ensuring less than 5% of leased and maintenance plan fleet remains over the contract end date.
- Achieve 100% of target for both lease and non-lease fleet retention in accordance with budget requirements.
- Retain 100% of the fleet opening balance for both lease and non-lease.
- Create opportunity sheets and identify opportunities for upselling, then implement strategies accordingly.
- Maintain credit facility availability and conduct regular reviews to prevent frustration and delays.
Desired Skills:
- leasing
- commercial
- truck
- key accounts
- cutomer relations
Green Marble Recruitment Consultants
About the agency
We are a pro-active, solution-driven organisation with a personalised strategy to suit individual requirements.
We are committed to entering into a partnership with you, to provide you with a stable staff complement, through quality placements and specialised services.
We pride ourselves in the fact that we can offer you the most innovative staffing solution possible, through the time we spend to gain an in-depth understanding of your recruitment needs.
We also believe in staying actively involved throughout the entire selection process and by doing that, emphasis is placed on providing a limited number of quality candidates appropriately matched to each position.
Our ultimate aim, purpose and drive remain the pairing of the perfect team across all industries in permanent positions.
Our Approach
• We spend quality time gaining in-depth understanding of your needs to deliver optimum results.
• We pro-actively implement a personalised strategy suiting your custom requirements.
• We enter into a committed partnership with you, providing staff compliment through
quality placements and extraordinary service.
• We stay actively involved throughout the entire selection process.
• We work according to project timelines and deliver results.
Our Values and Pride
• Trust
• Results driven
• Open and transparent communication
• Solution driven
• Reliability and honesty
• Ethical
• Professionalism
• Commitment
• Passion
• Pride
Our Services include:
• Recruitment of permanent staff across all areas and industries. We have specialist consultants amongst other: Finance, IT and Engineering.
• Spending quality time understanding the detail behind every vacancy received.
• Sourcing, advertising, and networking to provide the right skills.
• Screening Ad-response.
• Interviewing.
• Shortlisting.
• Coordination of the full process.
• Background checks.
• All negotiations, including salaries.
• Extending of offers.
• Declining of unsuccessful candidates.
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